Customer Service Quality Assurance
Resume:
MARIO DAWSON
Detroit, MI *****
ad8w2r@r.postjobfree.com
SKILLS
Knowledge of cleaning products
Staff Training and Development
Health and safety compliance Delegation capabilities
Motivation Techniques
Customer Service
Quality AssuranceProduct Assembly
Packaging and Labeling
Efficient multitasking
Proven leader with a track record of enhancing guest satisfaction at Shinola Detroit through meticulous quality assurance and staff training.
Skilled in customer service and knowledgeable about cleaning products, I excel in health and safety compliance, driving team efficiency, and elevating service standards. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
WORK HISTORY
July 2019 - March 2020
Housekeeper Team Supervisor Shinola Detroit, 1400 Woodward Ave,
Detroit MI 48226
• Enhanced guest satisfaction ratings by ensuring timely completion of all housekeeping duties.
• Implemented quality control measures to ensure consistent delivery of high-quality housekeeping services.
• Conducted regular inspections of guest rooms and public areas to maintain brand standards for cleanliness and presentation.
Cultivated strong relationships with vendors to secure optimal pricing on cleaning products and equipment.
August 2013 - March 2014
Church Secretary/Receptionist Administrator OS House of Prayer, 12833 Linwood St, Detroit MI, 48238
Created and updated membership rosters, church documents and basic reports.
Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
Greeted visitors, callers and members of congregation courteously and promptly
Handled church correspondence, member database and building scheduling.
January 2013 - March 2014 Production Team Associate Magna Seating, 12800 Oakland Park Blvd, Highland Park MI 48203
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Contributed to team success by completing jobs quickly and accurately.
• Maintained productive, efficient approach to all tasks.
• Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
May 2006 - May 2010 Professional Solicitor/Sales Associated Community Seroices, 23800 W. 10 Mile Rd, Southfield. MI 48032
• Built strong relationships with clients, offering tailored advice and guidance throughout legal proceedings.
• Delivered exceptional customer service by promptly addressing inquiries from both new and existing clients.
• Participated in continuing legal education programs to stay current on industry trends and maintain expertise in specialized practice areas.
• Mentored junior associates, enhancing their professional growth and contributing to the firm"s success. EDUCATION June 2002 High School Diploma Kettering High School, 6101 Vandyke Ave, Detroit MI, 48213
• Dean's List 1999-2002
• Honor Roll 1998-2002
• Completed AP course in ENGLISH
• Completed AP course in CALCULUS
• Completed AP course in CHEMISTRY
• U of M Academic Scholarship of Liberal Arts
• Continued Education at (Marygrove College) *General studies
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