Customer Service Associate
Resume:
Papillion, NE *****
ad8vx4@r.postjobfree.com
Katie Roberts
I am always devoted to giving every customer a
positive and memorable experience.
Sr. Account Strategist
Data Axle
• Leveraged CRM system to manage sales activities and track sales performance.
• Developed key customer relationships.
• Organized client visits, presentations, product
demonstrations, and trade shows.
• Placed orders and answered customer questions in person, through email, and over the phone to maximize customer service.
• Analyzed customer feedback to improve products and services.
2015-2018
Customer Service Associate
Ford Motor Credit Company
• Responded to customer inquiries via phone, email, and chat
• Resolved customer complaints professionally.
• Oversaw customer financial accounts and processed account adjustments
• Resolved customer issues while continuing to create a positive image of the company
• Provided accurate information, resolved issues promptly and ensured customer satisfaction
2010-2015
Front End Manager
Varsity Sports Bar
• Prepared all office and employee schedules
• Tracked all spending from office supplies to executive travel expenses - Balanced all cash, ATM, receipts, and invoices.
• Established professional relationships with colleagues and customers
• Scheduled all marketing deployments and ensured that all direct mail pieces were labeled properly.
May 2007
Hardin High School
3.9 GPA
April 2008- June 2010
Xenon Academy
Cosmetology
• Creative
• Organized
• Personable
• Problem Solver
• Team Player
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