Customer Service Data Entry
Resume:
Dominique R. Miller
Alhambra, CA 91801
Cell: 310-***-****)
E-mail: ad8vut@r.postjobfree.com
OBJECTIVE
I would like to use my customer service skills in a wide capacity.
WORK EXPERIENCE
Optum, Arcadia, California- Care coordinator - 12/29/2022-present
●Provide administrative support services to patients
●Verify insurance coverage and collect different forms of payments
●Schedule appointments
●Answer phones
●Data Entry
Dick’s Sporting Goods, Oceanside California - 07/18-9/22/2020
●Greet everyone and proactively approach customers to understand their needs and support their shopping experience
●Process customer sales transactions and returns in accordance with established Front-End procedures.
●Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.
●Perform other tasks as assigned by management.
●Burlington, California- Cashier, Sales Associate- 6/2017-6-2018
●Deliver excellent customer service giving customers a positive experience
●Accurately and efficiently ring on register
●Process layaways, returns, and exchanges
●Perform other tasks as assigned by manager from time-to-time
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●Macy’s, El Cajon, California Cashier - 11/2016-01/2017
●Acknowledge customers in a friendly and helpful manner
●Determine customer needs based on their preferences
●Ensure proper presentation, organization, storing and replenishment of stock
●Use stores client program to build relationships with customers, meet sales goals, and share promotions and product launches
EDUCATION
●Ashworth College (Currently Attending)
●Sports Psychology certification
●K12 Virtual Academy GPA (3.5)
VOLUNTEER EXPERIENCE
●Answering phones and office clean-up
●Feeding the homeless and mentally challenged
SPECIAL TALENTS AND SKILLS
● Knowledge in Microsoft Office
●Great customer service and people skills.
●Ability to work well with others and communicate effectively.
HONORS AND AWARDS
●Honor Roll Freshman and Sophomore years
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