Customer Service Food
Resume:
CHER GLENN
South Holland, IL 60473-1503
ad8vkk@r.postjobfree.com
PROFILE
Experienced manager with a proven record of directing multiple departments and management levels, including operations, administration, sales, and service. Skilled at delivering results in a fast-paced environment with experience in needs assessment, work flow organization, decision-making, problem solving, and team building.
PROFESSIONAL EXPERIENCE
CORNER BAKERY CAFÉ CHICAGO, IL
Manager 1999 – Present
Operated a $4-4.5 million annual sales environment at a prepared-to-order, fast casual restaurant (This location was the top sales-producing Corner Bakery Café nationwide.)
Often chosen to travel to neighboring stores, to serve as manager
Implemented successful plan that identified and addressed internal theft
Responsible for employee training, conducting weekly inventory, and maintaining the controllables (labor and cost)
Proven ability to drive sales (Demonstrated by finishing first in catering sales competition, which benefited the No Kid Hungry Campaign)
Managed 45-51 employees, which oversaw food service, customer service, and operations
Managed all dining room, kitchen, and catering functions, while delivering on customer satisfaction
INTERTRACK PARTNERS/JACKSON OTB CHICAGO, IL
General Manager 1988-1999
Held profit & loss (P&L) responsibility and final decision-making authority over a multi-faceted off track betting enterprise that included:
Managing a service operation that generated $900,000 in average weekly cash receipts
Directing two dining and lounge operations, as well as banquet services
Supervising over 100 hourly personnel, various facility managers, and contract security
Coordinating with three separate labor unions
Assisting the comptroller in developing a $2+ million annual operating budget
Supervising purchasing negotiations, bid selection, and vendor management
Maintaining accounting records, payroll, inventory, and schedules
PIZZA HUT HOUSTON, TX
Manager 1985-1988
Promoted from Assistant Manager, based on performance and ability
Held P&L responsibility for sales, costs, scheduling, inventory, and customer satisfaction
Supervised up to 18 employees in a store generating up to $14,000 in sales
EDUCATION
UNIVERSITY OF ILLINOIS AT CHICAGO CHICAGO, IL
Bachelor of Science, Business Administration
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