Cyber Security Customer Service

OBJECTIVE:

A cyber security student learning the foundations of cyber security including application and network security, security architecture and threat intelligence. Demonstrated ability to provide quality customer service and cash handling experience. Proven record of working efficiently in retail and fast paced environments. Demonstrated my ability to manage cash registers and related accounting procedures. Experienced in handling exchanges, refunds and resolving customers' problems in an effective manner.

EDUCATION:

Monroe College - New Rochelle, NY

Bachelors Cybersecurity/IT Expected 2026

Associate degree in Business administration Graduated 2024

Lake Howell High School - Oviedo, FL Graduated 2021

HS Diploma

EXPERIENCE:

Footprints Express Café – Brooklyn, NY 2021-Present

Cashier

Serviced on average 60 customers a day ordering food and beverage requests in a timely, professional, and friendly manner

Executed at least 40 online orders daily via Grubhub, Uber eats and Postmates

Memorized the menu to advise customers and upsell menu items when possible

Answer customers' telephone calls promptly and in an appropriate manner

Operated the cash register for all cash and credit card transactions

Ordered, stocked, and replenished merchandise according to store layouts

Trained and managed new cashier staff members

Awards

Employee of the month June 2024

Employee of the month November 2021

Computer SKILLS

Proficient in Microsoft Word, PowerPoint, Excel

POS system

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