Administrative Assistant

MARY MUNROE

313-***-**** ad8vg6@r.postjobfree.com Detroit, MI 48223

Professional Summary

Initiative-taking and innovative professional with expertise in data analysis, project management, and process improvement. Adept at troubleshooting and resolving complex issues. Skilled at developing and implementing innovative strategies to reduce costs and increase efficiency. Professional Experience

Site Administrator ViaPath Technologies/Wayne County Criminal Justice Ctr. March 2024 to September 2024 Detroit, MI

• Tracked problem tickets for requests, grievances, emails, phone/tablet issues, restrictions, enrollments

• Managed excel spreadsheets, word documents, reports

• Provided tablet provisioning, decommissioning, distribution, creating notices

• Generated and assigned pin numbers, voice and pin resets, blocking numbers

• Team Meetings, Outlook Chat Groups

• Commissary Phone Time

• Created and Edited Forms on the Command website

• Tested tablets functionality, video visits, programs, applications

• Researched information

• Verified discrepancies, deleting profile photos, audio files, etc. Administrative Assistant Arrow Strategies/NSO September 2023 to December 2023 Detroit, MI

• Supported the Vice President of Strategic Initiatives

• Managed complex calendar schedules, meetings, events, etc.

• Processed check requests, status change forms, reimbursement forms

• Created presentations, board forms, agendas, correspondence, corporate development slides, NSO by-laws

• Leadership meeting’s agenda, minutes, logistics coordination

• Credit Card reconciliation for the President and Vice President

• Scheduled interviews with candidates

• Proofreading, revisions, researched information

• Executive event control and coordination

Program Support Assistant FedItc/TACOM January 2022 to August 2022 Warren, MI

• Supported the Project Manager, his Deputy, and the Project Officer

• Maintained employee time, attendance records and payroll through the automated time attendance and production system on the SharePoint portal

• Responded to inquiries and action items, budgeting, and personnel records

• Prepared official correspondence, administrative reports, and documents, established and updated data files

• Created and updated excel spreadsheets for tracking, analyzing, and reporting

• In charge of complex calendar management with a focus on proper executive availability allocation

• Correspondence, reports, calendars, request forms and other documents were among the things I prepared

• Responded to questions and addressed, resolved, or escalated issues to management personnel

• Processed travel orders and vouchers using processes and the Government’s Defense Travel System (DTS) Administrative Assistant Root Staff/Trinity Health December 2019 to March 2020 Livonia, MI

• Supported the Director for the Department of Continuing Education

• Designed and constructed charts based on analysis of program series

• Effectively controlled the release of proprietary information for general client lists

• Created spreadsheets from surveys for program courses utilizing survey monkey

• Completed Continuing Education Joint Accreditation Performance in Practice structured abstract forms

• Established and retained computer filing and organization systems for documents on shared drive

• Classified files for the Department of Continuing Education 2

MARY MUNROE

313-***-**** ad8vg6@r.postjobfree.com Detroit, MI 48223 Secretary II Henry Ford Health System October 2003 to October 2019 Detroit, MI

• Provided administrative support for the Associate Division Head, Senior Staff Physicians and Nurse Coordinators with correspondence, spreadsheets, reports, depositions, curricula vitae, transcribed dictations, business accounts, organizations, and researched information

• Scheduled meetings, meeting minutes, travel arrangements and managed calendars

• Administrative support for the Lung Transplant Program and Interstitial Lung Disease Program, directed and supervised the new referrals, coordinated special events, managed spreadsheets, database, and documentation

• Designed an electronic schedule for the Pulmonary Department

• Implemented a new procedure by creating templates for a legal document; saving time and eliminating errors due to the new procedure

• Developed an online course in business etiquette Skills

Advanced MS Office Suite

SharePoint

• PeopleSoft

E-Health

• Report Development

• Customer Client Relations

• Meeting Management

• Travel Administration

• Document Control

• Operational Improvement

• Time Management

• Formally recognized for playing

an instrumental role in the

implementation of cost savings

measures

• Supported Partners, CEOs,

Presidents, and Directors through

personal document management,

calendar organization and collateral

preparation for meetings

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