Customer Service Team Leader

Melany Marquez Las Vegas, NV 702-***-**** ad8uo1@r.postjobfree.com Linkedin

OPERATOR TEAM LEADER

PROBLEM-SOLVER TRAINING & MENTORING MICROSOFT OFFICE CUSTOMER SERVICE Experienced Assembly Operator and Team Leader with a strong track record in assembling Spa and kitchen pieces, device packaging, and optimizing production processes. Proficient in Microsoft Office and dedicated to delivering outstanding customer service. Thrives under pressure, excels at problem-solving, and possesses excellent communication skills. Ready to contribute my skills and expertise to enhance your team's success. CORE SKILLS

● Excellent verbal and written communication skills.

● Customer Service Excellence

● Process Optimization

● Experience operating Lasit and radian machine

● Experienced in assembly of Spa and kitchen pieces

& device packaging.

● Microsoft Office FlyCAD Radian Laser Studio

PROFESSIONAL OVERVIEW

ALLIED INNOVATIONS – Las Vegas, NV 05/2018 – 09/2023 ASSEMBLY OPERATOR TEAM LEADER

● Led the production team in the assembly of Spa and kitchen pieces.

● Provided guidance and training to team members, fostering their professional development and promoting a collaborative work environment.

● Guaranteed efficiency and productivity of the team, ensuring compliance with deadlines and quality standards.

● Monitor performance indicators, identify areas for improvement and propose solutions to optimize production processes.

● Maintained effective communication with supervisors and management, regularly reporting team progress and submitting production reports.

SPECTOR & CO. – Las Vegas, NV 03/2024 – CURRENTLY

OPERATOR LASER

● Operated the laser engraving machine for pen engraving, ensuring accurate and precise engravings.

● Assisted team members with the use of laser engraving equipment, promoting a collaborative work environment.

● Ensured the efficiency and productivity of the engraving process, meeting deadlines and maintaining high-quality standards for engraved pens.

● Monitored performance indicators, identified areas for improvement, and proposed solutions to optimize the engraving processes.

● Conducted "opening" tasks, preparing pens for the engraving process.

● Packed engraved pens, ensuring proper packaging and labeling for shipment.

● Maintained effective communication with supervisors and management, regularly reporting on progress and submitting production reports for engraved pens.

EDUCATION & CREDENTIALS

Baccalaureate in Arts and Sciences by Maturity – High School– INSTITUTO DE EDUCACIÓN A DISTANCIA “LA ESCUELA EN SU CASA”

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