Customer Service Sales Associate

James Harris

801-***-**** ad8ujs@r.postjobfree.com Ogden, UT 84403

SUMMARY

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.

Seasoned retail sales associate with strong background in customer service and sales. Skilled at meeting customer needs, optimizing product displays, and driving sales growth. Demonstrated ability to build positive relationships with customers, resulting in repeat business and increased loyalty. Past roles have resulted in significant improvements in store performance through proactive initiatives.

SKILLS

Customer Service

Display Setup

Order Processing

Positive and professional

Sales expertise

Stock replenishment

Retail Store Operations

Product Recommendations

Problem-Solving

Retail merchandising expertise

Relationship Building

EXPERIENCE

Retail Sales Associate, Sas advantage, July 2020-Current Ogden, Utah

Assisted customers with finding the right product for their needs. Offered suggestions for additional items that may be of interest to customers. Tracked inventory levels throughout the day and restocked items as needed. Greeted customers upon entering the store and provided assistance. Demonstrated knowledge of store products and services. Kept informed about new products arriving at the store on a regular basis. Promoted special offers and discounts to encourage additional purchases. Followed company policies, rules and procedures to promote company goals and maintain safety.

Sales Representative, Blue Bunny, April 2010-April 2020 Ogden, Utah

Researched competitors' products, prices, and sales techniques. Performed market research to identify potential sales opportunities. Analyzed customer feedback to improve products and services. Developed and maintained relationships with customers to ensure repeat business. Reviewed monthly performance against targets set by management team. Maintained accurate records of all sales and prospecting activities. Developed and maintained relationships with existing clients to ensure customer satisfaction. Described merchandise and explained use, operation and care. Assistant Manager, Wal Mart"s, February 1999-January 2010 Ogden, UT

Ensured compliance with company policies regarding confidentiality of sensitive information. Resolved conflicts between team members in an effective manner. Assisted in the development of operational strategies to ensure efficient and productive operations.

Supervised daily operations including scheduling shifts, assigning duties. Collaborated with management on developing strategic plans for achieving business goals. Delegated work to staff, setting priorities and goals. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Reviewed completed work to verify consistency, quality, and conformance. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

EDUCATION AND TRAINING

Some College (No Degree)

Business, U of Iowa, Iowa City, IA

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