Data Entry Quality Control
Resume:
Kathleen Dickinson
San Antonio, TX 78217
Professional Summary Perceptive Quality Coordinator with 2 1/2 years of experience, 4 years previous
experience as 2-1-1 CSR prior to promoting to Quality Control, reviewing and optimizing systems and
processes. Observes and collaborates with main workforce to understand and streamline standard
operating procedures. Innovative in increasing productivity and eliminating waste. Worked primarily
with SNAP and Medicaid benefits, as well as Medicaid for Elderly and Disabilities and Medicare Savings
Programs.
Skills
• Problem-Solving Skills
• Personnel Management
• Quality Improvements
• Product Knowledge
• Call Management
• Data Entry
• Clerical Support
• Active Listening
• Microsoft PowerPoint
• Microsoft Office Suite
• Call Center Operations
• Spreadsheets
• Administrative Support
• Customer Service
• Microsoft Excel
• Microsoft Outlook
• Team Coaching
• Staff Monitoring
• Phone and Email Etiquette
Work History Summary:
Maximus-CSR/Mentor/-Quality Control Specialist July 18, 2016-May 18, 2023 • Created and maintained several databases to track statistical data. • Updated inspection journals and daily summary logs with quality-related data. • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies. • Analyzed quality and performance data to support operational decision-making. • Reviewed production processes and identified potential quality issues.
.**Prior to this position, I was a stay at home Aunt to help with care while parents at work, and help educating the child due to need of extra help with his education. I was there for 8 years. If you have any further inquiries that go back further than 15 years, please feel free to call, text or email me.
REFERENCES AVAILABLE UPON REQUEST.
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