Customer Service Project Management

Donna Edmondson

CUSTOMER SERVICE GENERALIST

Anywhere 470-***-**** ad8uhp@r.postjobfree.com

Summary

Highly skilled and experienced professional with over 20 years of expertise in administrative client services, customer service relations, accounts management, and project management. Proven ability to effectively coordinate and streamline operations to enhance organizational efficiency. Adept at managing multiple projects simultaneously while maintaining a keen focus on client satisfaction and financial objectives.

WORK EXPERIENCE

Logistics Auditor Management WFH AMG Detroit/ Triple J Transport GA 2022-2024

Assistant Marketing Consultant/Customer Service Liaison Management Consulting Group California 2020-2022

Directed expansive marketing initiatives to elevate brand prominence, stimulate customer awareness, and execute successful campaigns for both the firm and clientele. Served as a liaison between Chairs and staff, overseeing team development, budgets, research, contracts, and innovative project solutions. Demonstrated strategic acumen in orchestrating influential marketing strategies and fostering effective cross-departmental communication.

●Spearheaded the development of an international vendor network to seamlessly facilitate supply chain logistics for drop shipment and private labeling of promotional products within the Assistant Advertising Director role.

●Executed cutting-edge digital marketing strategies by leveraging advanced analytics and emerging technologies to achieve a 15% expansion in online brand presence, setting new records in touch base and performance reviews.

●Cultivated and nurtured impact partnerships with industry influences, strategically placing products on digital platforms and yielding a 20% expansion in customer outreach.

Internal Communications Manager/ WFH Apple Georgia 2017-2020

Organized internal communication initiatives to intricately align with Apple's core staff and global marketing objectives. Enforced transparent communication channels, ensuring comprehensive dissemination of information regarding product launches, marketing strategies, and corporate updates. Played a pivotal role in cultivating a cohesive team based on Apple's robust communication ecosystem.

●Established and maintained communication channels, ensuring consistent messaging, and facilitating seamless information flow across the network.

●Collaborated closely with executive leadership to synergize communication strategies with marketing goals, enhancing the translation of corporate objectives.

●Regularly conducted assessments and employee reviews, leveraging feedback mechanisms to enhance overall employee performance and contribute to the success of Apple's Internal Communications Manager of Marketing role.

Marketing Manager Mark Spain Real Estate Location 2013-2017

Strategically executed nuanced marketing strategies for brand clarity and lead engagement. Meticulously optimized online presence, showcasing the firm's property portfolio and digital initiatives, using advanced SEO and analytics

●Executed projects from concept through to completion, including defining goals, concept boards, collaborating with brands, design, production, and delivery.

●Delivered a clean aesthetic across internal and external materials, including websites, social media channels, presentations, and other promotional materials.

●Executed dynamic seasonal print and online catalogs from concept to completion, including merchandising, photography, design, and production for staff outreach.

EDUCATION

High School Diploma University Ny 1985-1990

Associates Life College Atlanta Georgia 1990-1992

Bachelor's-Degree WGU University Millcreek, UT 841**-****-****

SKILLS

●Accounts Receivables/reconciliation

●Problem solving

●Project management

●Team building

●Attention to detail

●Time management

●Excel

●Strategic planning

●CDL

●Power Point

●Office

●PMP, SHRM

●AI integration and Ethics

Safety Driver Manager

REFERENCES

Available upon requests

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