Customer Service Support Representative
Resume:
Etna, OH *****
**********@*****.***
Samantha Benedix
SKILLS
Customer Service - 9 years
Customer Relations - 9 years
Management- 9 years
Microsoft Office - 11+ years
Training - 5 years
EXPERIENCE
FedEx, Etna OH — Linehaul Field Support Representative
April 2024 - Current
●Answer questions for drivers in person or over the phone.
●Set up runs for drivers to different facilities
●Use systems efficiently to acquire and enter information
TMS, TMA, MTA, Microsoft Teams, Excel
●Create and fill out boards containing runs/drivers
Single dispatch, Hub Area, Shuttle, Mainline, OTP and Metro
●Assist drivers dropping off loaded trailers and maintaining paperwork
●Arriving and dispatching drivers/trailers
FedEx, Etna OH — Operations Manager
March 2022 - April 2024
●Exceptional care of packages up to 60 pounds being loaded and unloaded.
●Ensures packages placed in trucks did not exceed load-bearing capacity.
●Scan packages to aid in tracking and delivery.
●Ensure smooth operation of unloading or loading area.
●Conduct daily meetings about what is expected for the day.
●Explain safety topics for the day and ensure overall safety of employees.
●Open and close trailers in a timely manner.
●Conduct one on one conversations for attendance issues and ensure documentations are signed.
Bath & Biscuits, Granville, OH — Bather
February 2022 - March 2022
●Bathe and dry dogs.
●Trim nails, brush, clean ears, and perform expressions.
●Provide exceptional customer service.
●Handle cash and card transactions.
PetSuites, Worthington, OH — PetPro
October 2021 - February 2022
●Ensure boarding dogs have food and water.
●Daily sanitization of facility and kennels.
●Supervision of group play/daycare.
●Walk and provide individual playtimes for dogs not in group play.
●Train new employees.
US Navy, Portsmouth, VA — Electronic Technician
December 2019 - October 2021
●Regular maintenance on hundred thousand dollar equipment.
●Troubleshoot, remove, and replace faulty circuit card components.
●Repair damaged circuit cards.
●Compartment preservation.
●Train new sailors.
PetPeople, Westerville, OH — Key Holder
March 2019 - December 2019
●Open and close store.
●Handle currency, i.e., transactions, balance registers, and balance the safe.
●Provide professional input for animal dietary needs.
●Ensure customers have the best experience possible and leave confident with the advice given to them.
EDUCATION
Purdue University Global, Lafayette, IN — Bachelors in Administration (Logistics and Global Supply Chain Management)
September 2023 - April 2026
Columbus State Community College, Westerville, OH — No degree
January 2022 - June 2023
Ohio University, Lancaster, OH — No degree
August 2015 - May 2017
Watkins Memorial High School, Pataskala, OH — High School Diploma
September 2008 - June 2015
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