Accounts Payable Customer Service
Resume:
Aisha Rembert
ad8u6d@r.postjobfree.com
Professional Summary
Administration professional with strong sense of responsibility while recording and maintaining business transactions, accounting applications, bookkeeping, and calculations. Highly efficient in preparing, compiling and processing paperwork and preparing weekly and monthly reports within tight deadlines. Strong interpersonal, decision-making, communication, analytical, and mathematical skills with great attention to detail.
Experience
2014 – PRESENT
Assistant Financial Administrator/Greater Vineville Baptist Church, Macon, Ga
Established and enforced internal controls, workflows, and policies for reconciling and reporting on accounting activities.
Interpreted data to determine past financial performance and project financial probability.
Reviewed financial statements to determine strategies for meeting financial objectives.
Developed complex financial reports for forecasting, trending, and results analysis.
Calculated and totaled unpaid invoices and updated receivables log by resolving authorized deductions and entering adjusting entries.
Coded all transactions according to the internal company system to avoid errors.
Discretely handled confidential information, including guest records.
Processed daily invoices and payments to keep accounting records current.
Kept an accurate accounting of cash, credit transactions, and check payments.
Researched payment issues and outstanding checks.
Process accounts payable forms, invoices, and checks, and perform various other bookkeeping functions.
Made management decisions in Manager’s absence.
Investigated and resolved discrepancies during the account reconciliation process.
Maintained vendor and contractor records and kept proper W9 documentation on file.
Analyzed and audited cash receipts and updated customers’ accounts accordingly by posting cash receipts, checks, and bank deposits in relevant databases or computer systems.
Played crucial role in protecting company’s value by keeping information confidential.
Maintained all billing files, payments received, and pending payment files.
2010 – PRESENT
Service Supervisor/Geico, Macon, Ga
Managed inbound and outbound calls to respond to inquiries and resolve concerns.
Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.
Recommended products and services to members and educated customers about relevant offerings.
Returned customer calls, responding to inquiries and complaints effectively.
Directed individuals on usage and benefits of self-service tools.
Promoted best practices by identifying opportunities for process improvements and initiatives.
Implemented best practices in fostering exceptional customer care support and satisfying customers.
Trained, coached, guided, and mentored service agents on sales and customer service techniques.
Assisted associates with problem resolutions.
Monitors and resolved policy issues in timely manner.
2018 – PRESENT
Property Manager/Rembert Management Unlimited LLC, Macon, Ga
Oversee, maintain, and inspect all designated buildings and properties
Coordinate ongoing maintenance and inspections to comply with all relevant laws, codes, and company policies
Select tenants through interviews and background checks
Collect rent, pay invoices, and analyze operating statements
Prepare the annual budget and report on financial performance regularly
Manage on-site staff, and vendor and contractor relationships
Address tenant complaints, violations, and problems
Prepare and maintain all records, correspondence, and files
Establish and maintain relationships with tenants
2008 – 2010
Jail Officer/Bibb County Sheriff Office, Macon, Ga
Worked under limited supervision to make decisions about security and inmate control.
Input new and updated inmate information into computer system and collected fingerprints via automated scanner.
Received and booked incoming inmates, including collecting belongings, conducting searches, and issuing clothing.
Monitored inmates and corrected problems to maintain safety of staff, facility, and general public.
Prepared and distributed meals and condiments according to state and county law.
Maintained records of prisoners' identification and charges.
Followed the proper procedures at all times to protect both inmates and staff.
Conducted headcounts to ensure each prisoner was present.
2005 – 2007
Claims Processor/Georgia Farm Bureau, Macon, Ga
Verified correct coding of procedures and entered claims into system.
Processed claims according to established quality and production standards to handle demand with high accuracy.
Followed internal standards and examining guidelines to prevent claims processing errors.
Organized the insurance claims forms and related documents, checking each closely for completeness.
Documented claims information into the system to initiate the processing procedure.
Skills
Conflict resolution
Team development
Product knowledge
Customer consulting
Call center procedures
Customer service
Data entry
Account updating
Education
MAY 2021
Bachelor of Science, Business Administration
Middle Ga State University, Macon, Ga.
GPA 3.01
Concentration in Accounting
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