Patient Liaison Director, Front Desk
Resume:
Deborah Navar
El Paso, TX *****
ad8u1w@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Patient Liaison Director
El Paso Prime Accident & Injury-El Paso, TX
December 2023 to Present
I opened a new office from scratch, I’ve created a great work environment for patients that come in with any questions or concerns. I Tend to all patients that come in and leave, making sure that they are aware and understand the importance of their therapy, treatments and further testing that is needed. My job duties and knowledge consists of the knowing how to work with: Electronic Health Records (EHR) system Knowledge of medical terminology Prioritization Multitasking
Self-motivation
Adaptability
Communication
Analytical skills
ICD Coding
CPT Coding
Check patients in, pull medical charts, when covering the front desk. Assist patients when logging into the tablet.
Scribe assisting the Doctor with him at all times with each patient. Prepare paperwork for any other testing that the patient needs. Pull up patients x-rays and reports on the computer portal. Place patients on electro stimulation therapy.
Create order in our work environment.
I delegate duties, responsibilities, or power to someone, I give them those duties, those responsibilities, or that power so that they can act on my behalf.
Patient Liaison Director
Injury Medical Clinic-El Paso, TX
August 2022 to Present
Assist the Doctor with all the patients, Recorded diagnoses dictated by a physician. Ensured correctness of patient medical history charts and made necessary chart amendments. Thanks to excellent organizational skills decreased patient waiting time to a minimum. My other job duties and knowledge consists of the knowing how to work with:
Electronic Health Records (EHR) system
Knowledge of medical terminology
Prioritization
Multitasking
Self-motivation
Adaptability
Communication
Analytical skills
Check patients in, pull medical charts, when covering the front desk. Assist patients when logging into the tablet.
Scribe assisting the Doctor with him at all times with each patient. Prepare paperwork for any other testing that the patient needs. Pull up patients x-rays and reports on the computer portal. Place patients on electro stimulation therapy.
Create order in our work environment.
I delegate duties, responsibilities, or power to someone, I give them those duties, those responsibilities, or that power so that they can act on my behalf.
Front Desk Receptionist
El Paso Optical Center-El Paso, TX
March 2019 to September 2020
Front Desk Receptionist, Greets patients, provides proper paperwork for patient to be seen,Inputs and scans all patient information into patients chart, collect co-payments. Schedule appointments, confirm appointments, call backs. Transfer calls the the proper departments in the office. Fax out proper documents when medical records are requested. Reviewing patients charts for their scheduled appointment.• Helped with all questions and complaints
• Checked insurance information
• Took payments
• Documented financial data and other data
• Faxed, copied, and scanned documents
Patient Liaison - Physician Vascular Services
Hawkins-El Paso, TX
January 2010 to July 2017
Initially hired in 2010 as a Front Desk Supervisor where I was responsible for scheduling patients, prepping medical charts, call back appointments, prepping procedure documentation, insurance verification. In 2011 I was promoted to Patient Liaison that entailed to patient attendance, assisting in Varicose Vein Procedures with attending physicians. I was responsible in preparing patient procedures schedules, follow up care, and was tasked to do the Procedure Reports for the Attending Physicians and Physician Assistants in Med Stream. Triaging patients and assisting in Angiograms and Pic Line Procedures, coordinating the removal of hazardous waste material, and making certain that all medical supplies were on hand. Front Desk Scheduler
El Paso Orthopedic Group-El Paso, TX
January 2007 to December 2009
My job responsibilities in this position was to schedule all incoming calls and in office visits by patients for appointments and future appointments with their assigned attending physician. My tasks included verifying patient paper work, signed authorizations were on file, collecting co-payments and patient deductibles, and responded to Patient Medical Records request, and any clerical duties assigned for patient health care.
Front Desk Scheduler
Alexander Jimenez, D.C-El Paso, TX
February 1990 to August 2005
My primary role and job duties were to schedule patient appointments, address patient questions and concerns regarding Chiropractic Treatment. Prepare patients for electro stimulation therapy, administered x-rays under the supervision of the physician. Eventually my role expanded into a Billing and Collections Clerk and ultimately supervised and managed all Front Desk Duties. I was also tasked to prepare patient referrals in areas of treatment that were not handled by the Chiropractor and consolidated patient files. Our primary patient care involved workers' compensation injuries, and personal injuries, that required constant communication and record preparation for cases involving litigation. Education
None in communication
Eastwood High School
Skills
• Patient Care (10+ years)
• Medical Records (10+ years)
• Management (3 years)
• Supervising (3 years)
• Billing (2 years)
• Data Entry (10+ years)
• Spanish (10+ years)
• Medical Office Experience (10+ years)
• EMR (10+ years)
• Receptionist (10+ years)
• Vital Signs (10+ years)
• Microsoft Word (10+ years)
• EHR (10+ years)
• Filing (10+ years)
• Triage (10+ years)
• Medical Scheduling (10+ years)
• Insurance Verification (10+ years)
• Patient service (10+ years)
• EMR systems (10+ years)
• English (10+ years)
• Medical receptionist (10+ years)
• Multilingual (10+ years)
• Medical Billing (5 years)
• Administrative experience (10+ years)
• Customer service (10+ years)
• Communication skills (10+ years)
• Bilingual (10+ years)
• Computer literacy (10+ years)
• Typing (10+ years)
• Time management (10+ years)
• Leadership
• Conflict management (10+ years)
• HIPAA (10+ years)
• Medical Terminology
Languages
• Spanish - Intermediate
Additional Information
I have worked in the medical field for 35 years.
I was a Surgery Scheduler for 12 Doctors At the El Paso Orthopeadic Group in 1989.
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