Customer Service High School
Resume:
Norma Kassees-Timmons
Henderson, NV 89052
Phone: 702-***-****
E-mail: ad8tz3@r.postjobfree.com
Objective
To obtain a position within your organization where I can advance as opportunities become available with utilizing my communication and business skills.
Education
Wayne State University, Detroit, MI September 1990 - June 1995
Degree: B.A Business Law; Major Business Law
Schoolcraft Community College, Livonia, MI September 1988 - June 1990
Degree: A.A business management; Major Business Management
Plymouth Canton High School, Canton Township, MI September 1984 - June 1988
Degree: High School diploma; Major General
Experience
L3 Self Driving Vehicle Operator April 2024 –Present
Zoox, Las Vegas, NV
SWO
VO (Vehicle Operator)
Itinerary planning for daily missions
SVO (Self Vehicle Operator)
General Reservations April 2019 – October 2020
Caesars Palace, Las Vegas, NV
Casino & Hotel marketing
Casino play evaluation
Itinerary planning
Executive Assistant / Property Manager January 2010-Present
Kassees Corporation
Performs administrative duties.
Managing calendars
Making travel arrangements
Preparing reports and financial data
Collect Rent
Customer relations
Handle workorders
Hiring Manager October 2017-December 2018
Williams Sonoma
Interviews
Background checks
Hiring process
Employment screening
Scheduling
Driver/Customer Service February 2016-Present
Uber/Lyft
Driver
Customer Service
Lead / Customer Service June 2016 – May 2017
Sitel, Las Vegas, NV
Call Center customer service
Disputing consumer files
Lead agents
Customer Service
Supervisor October 2007 - January 2011
Flextronics RTS/Arvato Digital Service LLC, Las Vegas, NV
Daily inventory
Daily transfers of devices exchanged
Accessory sales
Daily reports
Customer service
Daily closing procedures
Financial Services June 2006 - July 2007
Wyndham Consumer Finance, Las Vegas, NV
Call center Customer service
Payments for loans and maintenance fees
Daily closing procedures
Dispatcher/Customer service January 2005 - June 2006
Labor Ready, Las Vegas, NV
Daily dispatch
Daily closing procedures
Collection calls
Achievements
Awards
Clark County Ambassador of Courtesy Award 05/1998
Awards
Clark County Ambassador of Courtesy Award 06/1997
Awards
Clark County Ambassador of Courtesy Award 01/1996
Skills and Interests
Over 35 years of professional experience in customer service and retail sales.
Superior Communication skills integrated with strong interpersonal skills.
Ensures a positive work environment conducive to meeting deadlines and maintaining a competitive edge.
Highly organized with attention to detail
Contact this candidate