Senior It Support Ii

THOMAS DAVISON

Supervisor, Tech & Support II

***.28.15167 ad8twb@r.postjobfree.com

https://www.linkedin.com/in/thomas-davison-51667970/ Minneapolis, MN EXPERIENCE

Supervisor, Tech & Support II 07/2021 - 07/2023

Federal Reserve Bank - MPLS Minneapolis, MN

Led the resolution of escalated network incidents and communicated root cause analysis to executives

Managed daily operations and support for a team of 16 Network Analysts, significantly improving team productivity and incident response time Acted as the primary escalation point for significant outages and customer issues, improving communication and problem resolution

Developed and implemented process enhancements that increased team effectiveness and streamlined workflow

Manager 02/2016 - 11/2019

Optum IT Plymouth, MN

Directed the 24/7 Incident Team, improving operational response and incident handling during critical situations

Championed the transition to an Agile operational framework, enhancing process flexibility and team agility

Led critical war room sessions for swift issue resolution, maintaining transparent communication with senior leadership

Initiated and led team development sessions to identify training needs and foster professional growth

Senior IT Analyst 04/2011 - 02/2016

UnitedHealth Group Plymouth, MN

Managed the Network Control Center's 24/7 Incident Team, focusing on high availability and continuous service improvement

Mentored new recruits and TDP program participants, cultivating a skilled and knowledgeable team

Served as a liaison with major vendors, including AT&T and Verizon, ensuring effective collaboration and service excellence

Senior IT Analyst 04/2008 - 04/2011

United Health Group Plymouth, MN

Delivered end-to-end support for complex Cisco network configurations, significantly reducing downtime and improving client satisfaction Led operational audits and projects, ensuring adherence to high standards in change control, troubleshooting, and documentation

EDUCATION

Computer Technology Certificate 1990

Control Data Institute St. Paul, MN

Advanced Communications Curriculum 1986

Qwest Communications St. Paul, MN

SUMMARY

Senior IT Network Manager with 20

years of experience specializing in

network operations, strategic leadership,

and team development. Demonstrated

success in enhancing service delivery,

implementing strategic initiatives, and

fostering relationships across all levels of

an organization. Adept at driving process

improvements and leveraging Agile

methodologies to boost efficiency and

effectiveness.

SKILLS

Agile Agile methodologies Cisco Mpls

Strategic Planning Team Leadership

Advanced data communications

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