Customer Service Chat

Peacock Helper (*/*/****, **:**:** AM): Peacock Helper Bot here!

Peacock Helper (8/3/2024, 10:29:25 AM): This Peacock customer service chat is operated by Salesforce. Both Salesforce and Peacock will receive these communications, subject to the NBCUniversal Privacy Policy.

Peacock Helper (8/3/2024, 10:29:27 AM): While we wait for an agent, let’s see if I can help.

Peacock Helper (8/3/2024, 10:29:29 AM): How can I help you today?

Peacock Helper (8/3/2024, 10:29:31 AM): Menu Options:

Getting Started

Device Setup and Login

Payment and Subscriptions

Manage Account

Technical Assistance

Xfinity Customers

Olympics

null (8/3/2024, 10:29:37 AM): Device Setup and Login

Peacock Helper (8/3/2024, 10:29:40 AM): I may not be able to fly far, but I can answer your questions:

Peacock Helper (8/3/2024, 10:29:42 AM): Menu Options:

Supported Devices

Download Peacock

Email and Password Not Working

Launching The Peacock App

Subtitles

Start Over

null (8/3/2024, 10:29:47 AM): Email and Password Not Working

Peacock Helper (8/3/2024, 10:29:50 AM): What would you like more information about?

Peacock Helper (8/3/2024, 10:29:52 AM): Menu Options:

How do I find my account?

Reset Password

Why can't I sign in?

I requested an email to reset my password, but I haven't received it.

Start Over

null (8/3/2024, 10:30:03 AM): How do I find my account?

Peacock Helper (8/3/2024, 10:30:06 AM): You can attempt to locate your account with our Account Finder here:

Peacock Helper (8/3/2024, 10:30:08 AM): https://www.peacocktv.com/help/account-finder

Peacock Helper (8/3/2024, 10:30:10 AM): Did this help?

Peacock Helper (8/3/2024, 10:30:12 AM): Button Selections:

Yes

No

null (8/3/2024, 10:30:17 AM): No

Peacock Helper (8/3/2024, 10:30:19 AM): Let's fix that!

Peacock Helper (8/3/2024, 10:30:22 AM): What would you like to do next?

Peacock Helper (8/3/2024, 10:30:24 AM): Menu Options:

Start over

Connect to a Live Agent

Email us

End chat

null (8/3/2024, 10:30:26 AM): Connect to a Live Agent

Mohammed (8/3/2024, 10:30:35 AM): Thank you for contacting Peacock Customer Care. Could you provide your full name and email address, please?

null (8/3/2024, 10:30:56 AM): ad8trn@r.postjobfree.com

null (8/3/2024, 10:31:08 AM): name Jessica pendergrass

Mohammed (8/3/2024, 10:31:23 AM): Hello, Jessica. I hope you are doing well. How may I help you today?

null (8/3/2024, 10:31:40 AM): I can log in on my phone no problem but I can not log in on my tv

Mohammed (8/3/2024, 10:31:54 AM): I apologize for the inconvenience. I would be happy to assist you with this.

Mohammed (8/3/2024, 10:32:10 AM): May I know the exact error that you are getting while signing in?

null (8/3/2024, 10:32:50 AM): Yes please or I will cancel my service I have it to WWE events

null (8/3/2024, 10:33:13 AM): I put it in nd it says wrong email or password

Mohammed (8/3/2024, 10:33:31 AM): Please be assured that I am here for your help.

Mohammed (8/3/2024, 10:33:33 AM): Thank you for specifying.

Mohammed (8/3/2024, 10:33:52 AM): Please make sure you are entering your credentials manually while signing into your TV.

null (8/3/2024, 10:34:09 AM): I’ve tried nd tried even used one of my other emails just to make a new account that wouldn’t work but not only have y’all took 7.99$ out of my account u took 24.99 out as well

null (8/3/2024, 10:34:30 AM): I am entering it correctly I’ve done it prob 10xs

Mohammed (8/3/2024, 10:35:05 AM): I apologize for the inconvenience. Let us try an alternative way to sign in on your TV.

Mohammed (8/3/2024, 10:35:16 AM): I would request you to use this link on the browser https://www.peacocktv.com/activate You need to enter the code that you see on your TV.

Mohammed (8/3/2024, 10:35:18 AM): 1. Launch the Peacock app on the TV device and select "Sign In".

2. Select "Too much to type? Activate on Your Phone."

3. Please visit this link https://www.peacocktv.com/activate on the web browser.

4. Enter the code shown on the TV screen.

5. Enter the email and password associated with the Peacock account and select "Sign In."

6. Now your TV device app will automatically log in.

Mohammed (8/3/2024, 10:35:31 AM): Please let me know if the issue still persists, I am here for your help.

null (8/3/2024, 10:35:39 AM): It want give me a code

Mohammed (8/3/2024, 10:36:17 AM): May I know if you are getting 6 digits alfa-numeric code on your TV screen?

null (8/3/2024, 10:36:35 AM): I’ve tried that as well it only gives me option to sign in or make a account will not give me those options

null (8/3/2024, 10:37:19 AM): Can y’all not set it up on here for me for the tv

Mohammed (8/3/2024, 10:37:20 AM): May I know the make of your TV on which you are getting this issue?

null (8/3/2024, 10:38:30 AM): I’m not sure I’m bout to be back at the house I’d rather stay in this conversation than have to start over so hold on give me like 5mins

Mohammed (8/3/2024, 10:39:34 AM): Please take your time.

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