Customer Service Technical Support

Marguerite Smith

678-***-**** - *nicemarguerite

Experienced and meticulous professional with a strong background in customer service, call-center operations, and technical support. Proven expertise in medical secretary office administration, including medical billing and reimbursement processes. Initiative-taking and diligent, adept at thriving under pressure and delivering high-quality results. Known for initiative, problem-solving, and exceptional organizational skills. Proficient in Microsoft Word, Excel, PowerPoint, Google Docs, and QuickBooks. Professional Skills

• Insurance Verification and Pre-Certification

• Administrative Experience (Scheduling/Typing)

• Familiar with: Meditech, Optum, Azalea, HMIS, Office Ally Healthcare

• Excellent Customer Service Communication

• Medical Records Management

• ICD-10, CPT, HCPCS Coding

• EMR/EHR Systems

• HIPAA Compliance

• EOB (Explanation of Benefits) / ABN (Advanced Beneficiary Notice) Processing

• Electronic Insurance Claims (Paper/Electronic) and Eligibility Verification

• Revenue Cycle Management

• Medical Claim Billing

• 1500-Form Handling

Work Experience Epic Conclusion Inc.

Contractor, 12/2023 - 04/2024

• Processed and reviewed applications, managed HMIS data (Vspdat) for efficient client management.

• Provided excellent customer service and functioned as a resolute case manager, overseeing, and resolving client cases.

• Managed front desk operations and coordinated entry procedures to ensure smooth client intake processes.

Hearts to Nourish Hope

Finance and Case Manager, 01/2021 - 11/2023

• Balanced finances and meticulously managed invoicing and payments using QuickBooks.

• Supervised team members provided guidance and ensured tasks completed accurately and on time.

• Organized and executed events as needed to support organizational goals.

• Delivered exceptional customer service and effectively managed client cases utilizing HMIS and VSpdat systems.

Stefanin Inc.

Tech Desk Help Support, 03/2022 - 08/2022

• Provided technical support at the help desk, assisting users with troubleshooting and problem- solving.

• Responded to inquiries and resolved technical issues promptly to ensure minimal downtime.

• Documented support interactions and maintained accurate records of technical issues and resolutions.

• Collaborated with team members to improve efficiency and customer satisfaction. 404 Concrete, Lithonia GA

Scheduling Coordinator, September 2020 - February 2021

• Scheduled and coordinated meetings, ensuring efficient use of time and resources.

• Conducted employee performance reviews to assess and improve team productivity.

• Managed customer relationships, ensuring elevated levels of satisfaction and retention.

• Managed invoicing and revenue follow-up using QuickBooks, maintaining accurate financial records.

Southern Regional Hospital

Unit Secretary, 06/1999 - 05/2018

• Managed administrative responsibilities including: o HIPAA compliance

o Insurance verification

o Pre-registration

o Pre-certification

o Insurance notifications

• Experienced in EMR/EHR software (Meditech, Optum).

• Managed revenue cycle management, 1500-claim form submissions, and patient record management.

• Maintained positive customer relations and collaborated across departments. Education

• High School Diploma

o Rapid Enhanced, 2018-2019

• Medical Secretary Office Administration

o Active Development Professional Inc.

• Certifications:

o Certified Medical Billing Reimbursement Specialist (American Medical Billing Association)

o Customer Service Certification

o MOS (Microsoft Office Specialist)

• Ongoing Education:

o Medical Biller University, November 2023 - November 2024

Updating skills in Medical Billing and Reimbursement

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