Customer Service Front Desk

Yvonne Jones

Jersey City, NJ ad8tcs@r.postjobfree.com

Contact: 614-***-****

FRONT DESK SUPPORT

Meticulous and diligent professional with extensive experience in generating bottom-line impact through exceptional office administration, customer service, and legal support.

Proven expertise in addressing customer issues and recommending effective solutions to maintain top-notch standards of customer service and elevate client satisfaction. Adept at preparing legal documents, including briefs, pleadings, appeals, wills, contracts, and loan closing statements. Instrumental in maintaining top-notch standards of operational excellence by implementing cost-efficient procedures and mitigating redundancies. Articulate communicator equipped with exceptional organizational and multi-tasking abilities; capable of prioritizing competing demands and meeting deadlines. Skilled in maintaining friendly and approachable style to build relationships and work harmoniously with others at all times.

Areas of Expertise

Office Management

Document management

Cost Control & Optimization

Customer Service & Support

Cash Handling

Relationship Building

Legal/Paralegal Support

Administrative Assistance

Requirements Definition

Client Satisfaction & Retention

Standard Operating Procedures

Cross-Functional Communication

Professional Experience

Clerk ABM Aviation - Newark, NJ January 2023 to Present

Administrative Clerk in Sales Office at Newark Liberty Internal Airport. Processing overview of permits to all companies contracted with The Port Authority. Open new VIP account for terminal access. Duties include, Data Entry, Account Administration, Filing, Customer service, Accounting, Auditing files.

Abrams Garfinkel Margolis Bergson, LLP – New York, NY 2019 to 2022

Paralegal

Maintained communication with brokers, banks, clients, attorneys, and title companies from inception to completion of loan payoff process. Collaborated with external/internal parties to schedule loan payoff closings. Prepared scheduling and payoff loan closing documents for various lender clients.

Managed 35 to 40 closings per day within a fast-paced environment.

Maintained filing system and processed invoices for 20+ lenders.

JP Morgan Chase & Co – New York, NY 2013 to 2018

Client Service Associate

Addressed customer queries in a timely and professional manner to maintain high standards of customer service. Served as a liaison between the Relationship, Operations, Treasury Management Sales and Implementations teams to provide best-in-class service to the client, department, and firm. Investigated root causes of process inefficiencies and delivered proposals on opportunities for process improvement. Build in-depth understanding of client's organization, business priorities, and culture.

Identified and resolved underlying problems and prioritized daily workload aimed at maximizing productivity.

Oversaw multiple relationship management activities and operational controls for assigned portfolio of 13 commercial banking clients with a total revenue of $15M+.

Additional Experience

Bank Teller JP Morgan Chase & Co, 2001 to 2005

Assistant Manager JP Morgan Chase & Co, 2005 to 2013

Operations Team Leader JP Morgan Chase & Co, 2013 to 2018

Education

Academic Diploma Norman Thomas High School 1988

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