Customer Service Career Development

Summary

Dedicated and customer-focused professional with a strong service industry background, seeking a challenging retail role. Proven skills in seamless customer experiences from hosting with patience and excellent communication. Background in custodial work ensures a strong work ethic and attention to detail. Eager to contribute diverse skills, committed to exceptional customer service and maintaining a welcoming retail atmosphere. Skills

Communication skills, Leadership, Restaurant experience, Time management, Office Experience, Computer skills, Customer service

Experience

Intern

Goddard Riverside Community Center • Manhattan, NY 01/2024 - 04/2024

Assist clients over the phone and in person, facilitating walk-in appointments and addressing their inquiries about services provided by the resource center.

Serve as a liaison between clients and case workers by transferring calls, providing information about available services, and ensuring smooth communication channels. Support case managers in administrative tasks such as filing, printing, and creating documents in software like Word and Excel, contributing to efficient workflow management. Gain valuable experience in working with diverse populations, including individuals from various cultural backgrounds and languages, fostering cultural competency and effective communication skills. Adapt to and embrace changes within the work environment, demonstrating flexibility and resilience in navigating new challenges and procedures, contributing to personal and professional growth. Program Graduate

NMIC • New York, NY

11/2023 - 01/2024

Graduated from the highly prestigious and competitive Train and Earn Program, a career development initiative sponsored by DYCD.

The program prepared candidates for careers in a variety of industries and focused on career development, sector based training and leadership development.

Courses included topics such as teamwork, problem solving, improving workplace performance, and conflict resolution and business ethics.

Custodial Worker

Sheridan Academy For Young Leaders (temporary) • Bronx, NY 07/2023 - 08/2023

Adapted to changes in scheduling or additional cleaning requirements, demonstrating flexibility to meet the dynamic needs of the facility.

Demonstrated effective time management skills by completing assigned cleaning tasks within specified timeframes.

Acquired insights into different types of environments, such as offices, schools, or public spaces. Developed resilience and the ability to handle the physical and sometimes challenging aspects of custodial work. Adaxia Blatch

ad8t4m@r.postjobfree.com / 347-***-**** / Bronx, NY Learned to collaborate effectively with fellow custodial staff members to achieve common goals. Moved heavy furniture, equipment, or supplies, either manually or with hand trucks Cleaned large scale floors, windows and mirrors for a six floor building with sweeping, waxing and mopping Requisitioned supplies or equipment needed for cleaning and maintenance duties Restaurant Hostess

Golden Corral Corporation (temporary) • Bronx, NY 07/2023 - 07/2023

Resolved patrons requests to ensure satisfaction with food and service, to respond to complaints in the standards of the restaurant and resulting in a positive experience for the guests. Inspected dining and serving areas to ensure cleanliness and proper setup Assisted other restaurant workers by serving food and beverages, or by bussing tables. Adapted to unexpected changes in restaurant policies, procedures, reservations and dining flow by demonstrating flexibility, composure and a willingness to learn. Developed the ability to remain calm and composed during high-stress situations, ensuring a positive atmosphere for guests.

Gained exposure to a diverse range of customers and developed cultural sensitivity in dealing with various guest preferences.

Education and Cetifications

High School Diploma

Bronx Lab School • Bronx, NY

06/2023

NMIC • New York, NY

National Restaurant Association :Serv Safe Food Handler Month 2024 National Retail Federation: Customer Service and Sales Month 2024

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