Unit Coordinator Dental Assistant

TEGHIST AYANA

ad8t0l@r.postjobfree.com · 647-***-****

Summary

Focused and determined individual with background in establishing and nurturing lucrative partnerships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills

- Proficient communication skills (written, verbal and non-verbal).

- Relevant computer skills (MS Word, PowerPoint, Excel, Zoom) & database skills (Overdrive,

Dealer Socket, Reynolds and Reynolds and Market Point).

- Strong interpersonal and leadership skills and ability to work independently and within a team structure. - Adapts well to changes in different roles and in fast-paced environments.

- Flexibility: Ability to work independently and travel on a regular basis.

- Self-Motivation: Driven and self-motivated to hold myself and my team accountable to achieve and

exceed goals.

- Interpersonal Skills: Networking and relationship building, client and stakeholder relations.

- Sales Expertise: Sales strategies, strong negotiation skills, staff management.

Education

Law and Security Administration Diploma, Mohawk College

2000-2002

Dental Assistant Level 1 Diploma, Everest College

2011-2012

Dental Treatment Coordinator Certificate, George Brown College

2014-2015

Automotive OMVIC License, Georgian College

2019

Work Experience

Raid- Event Manager /Bullseye

Brand Ambassador

November 2020- Present

- Motivated team members to meet and exceed objectives by setting goals, tracking performance, and implementing improvement strategies.

- Handled customer relations issues promptly, ensuring quick resolution and client satisfaction.

- Built strong relationships with the dealer network to retain and grow business opportunities.

- Engaged in the showroom with all clients to assure a consistent level of customer satisfaction.

- Qualified all clients to make sure they understood the dealer value proposition.

- Reported back to the event company and dealer outcomes achieved during the event.

- Made sure data was updated with each client interaction.

- Engaged with sales staff coaching how to make calls, book appts.

- Reached out to clients making retention, upgrade offers.

- Market Point customer retention program

- Offered payments to clients and proposed payments

- Compact client’s with upgrade opportunities

- Booked appointments to bring them into the dealership

Milton Chrysler, Milton Kia

Sales/ Special Finance Manager

Jan 2019-Sept 2020

- Responded to applications generated from lead providers on daily bases calling, texting and email. - Monitor all incoming applications and referrals processing queues to ensure leads are cycled in a timely manner.

- Manage the customer service experience by following up with clients to obtain feedback and request

referrals.

- Make outbound calls to new and past customers and follow up via email and text. - Create an exceptional client experience.

- Enhance the customer experience by demonstrating the vehicles features and conducting a test drive. - Transfer ownership of a vehicle utilizing an established delivery process which ensures the client understands the vehicles operating features and warranty.

- Provide necessary documentation to Lenders for funding.

- Request various documentation as per Lenders to accurately assess applications and ensure approvals are

met.

- Assist the dealership leadership team in ensuring the lot is optimally merchandised to maximize sales.

Ali Dentisrty

Office Manager/Treatment Coordinator

May 2012- January 2019

- Scheduled appointments, prepared bills, and received payment for dental services by completing

insurance forms, verifying insurance information and maintaining records.

- Participated in planning and developing tools and resources that enhanced our services to the patients. - Provided excellent customer service as front-line of contact, responded to inquiries, and worked one on one with patients to explain procedures and postoperative care.

- Worked collaboratively with other healthcare professionals such as the General Dentist, Orthodontist,

Endodontist and Oral Surgeon to schedule and coordinate treatment.

- Experienced in various administrative procedures, answering multi-line phones, switchboard, redirecting

calls, messages/note taking, creating reports, ordering supplies, handling maintenance, and courier

deliveries, mailing patient’s billing and activity statements.

- Increased overall revenue monthly and personal production through treatment coordinating. - Documented patients’ dental health information, medical history and adhered to PHIPPA guidelines. - Trained in sterilization procedures and turning over rooms.

- Assisted patients in completing all necessary forms and documents.

- Applied the knowledge of dental terminology when recording/interpreting patients records and

communicating with Dentist and colleagues.

- Dentrix proficient - appointment scheduling, insurance claims forms and billing - HARP Approved- paralleling and bisecting.

- Assisted in the hiring process and facilitated training for new staff through various shadowing

opportunities.

- Highly organized and a quick learner with analytical thinking that allows effective teamwork.

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