Customer Service Quality Control

Rosi Vicente Lanzarin

**** ******** **. ******, ** 32764

Phone: 407-***-****

E-mail: ad8t0b@r.postjobfree.com

Customer Focused Engaged Team Player Accountable

Enthusiastic, polished, and customer-centric professional with proven business skills seeks

a full-time position that will provide the opportunity to use organizational,

time management, interpersonal and customer service skills.

Skill Areas: Customer Service and Cash Handling Experience Merchandise, Inventory, and Order Management Customer Delivery Team Focused Process and Organization Methodical & Detail Oriented

ORGANIZATIONAL EXPERIENCE

Dud’s Clothing – Santa Catarina, Brazil 01/2017 – 08/2024

Owner and Operator

Managed purchases and stock of all raw materials, production quality control, and performance of team members to meet ongoing and seasonal demands. Managed all aspects of customer services, sales, shipping schedules and delivery of merchandise to customers and resellers.

Responsible for financial operations, payroll and profitability targets.

Designed and produced own brand of clothing, home curtains and linen items.

Hapuk Fashion (Jeans and Young Fashion) – Santa Catarina, Brazil 05/2010 – 01/2017

Lead Seamstress and Team Manager

Operated various machines to produce Hapuk’s clothing line as per seasonal and company plans.

Trained junior seamstresses on all machinery used in the factory and to produce newly designed clothing pieces.

Maluvan Dept. Stores – Santa Catarina, Brazil 01/2008 – 06/2009

Cashier and Stock Personnel

Organized and replenished displays according to seasonality, promotional campaigns, etc.

Assisted customers with their purchases by ensuring that items were properly scanned and charged to customers. Handled cash payments and card (debit/credit) transactions.

EDUCATION

Santa Catarina High School (Brazil)

Professional Seamstress Course

Technical Skills:

MS Word/Excel (basic)

MS Edge, Google Chrome (intermediate)

Smart Phone Operation (Chat, WhatsApp)

Foreign Languages:

Spanish – Medium (Read, Speak)

Portuguese – Native (Read, Write, Speak)

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