Technical Support Help Desk
Resume:
Jeff Sullivan
ad8szf@r.postjobfree.com
Work Experience:
Service Desk Consultant / Escalations Technician
Executech
September 2021 to November 2023
•Supported and administered Microsoft Office Suite - O365.
•Supported Proprietary health care applications.
•Supported Business accounting applications.
•Installation of network hardware.
•Azure AD
•On premises Active Directory
•Escalations point of contact for more complex issues.
Technology Consultant
1701 Solutions, LLC
April 2021 to July 2021
•Supported Microsoft Office Suite - O365.
•Supported Proprietary health care applications.
•Supported software based PBX.
•Installation of network hardware.
Senior Systems Engineer
Cognizant Technology Solutions
September 2018 to November 2020
•Level 1 support for large Managed Services Help Desk.
•Operational support for a large Retail chain.
•Technical support for same.
•Supporting POS hardware and proprietary software.
•Technical support for large Utilities Provider.
•Hardware and software support for COTS and proprietary software.
•Office Suite applications.
Technical Support Analyst
CompuCom, Inc.
October 2004 to August 2014
•Desktop Support for 600+ end user environment.
•Supporting hardware and software.
•Supporting Microsoft Suite, and proprietary applications.
•Warranty Technician for Lenovo, HP and Mac notebooks.
•Warranty Technician for HP and Xerox Printers.
Computer Technician
Multiple Contracts
TEK Systems
October 2002 to October 2004
Contract positions including:
•Large scale rollout of new computer equipment
•Move of all client computer equipment to new location.
•In person upgrade of computer equipment for retail pharmacies across the southwest.
•Deskside support for Government Contractor.
Tech. /PBX Admin
Sanborn Colorado
July 2001 to March 2002
•Deskside support for 100+ end users
•Managed Norton Antivirus server.
•Managed Sharp PBX
•Managed user email account creation and deletion.
Help Desk
Compaq Global Services
January 2001 to June 2001
•Level 1 support of software and hardware for multiple clients.
•Software support of Microsoft Office Suite.
•Supported Lotus Domino.
•Support of proprietary applications.
Technical Support
Phil Long Dealerships, LLC
July 1999 to December 2000
•Deskside support for 400+ end users.
•Supported proprietary applications.
•Supported Microsoft Office Suite.
•Supported WYSE Terminals for off-site use.
Skills
• Active Directory
●Azure AD
• Systems Engineering
• Computer Networking
• Help Desk
• Technical Support
Certifications
CompTIA A+
Contact this candidate