Customer Service Administrative Specialist

BRANDY POWELL

**** * ******** **, *** ***

REDWOOD CITY, CA 94063

ad8ssn@r.postjobfree.com 650-***-****

Summary:

Organized, efficient, good communication skills, highly motivated, able to work in a fast-paced environment, works well with details and numbers, works well with other people, hardworking and a self-starter, multitasking capabilities, self- directed and conscientious team player, quickly learning procedures and methods, ability to interact with tenants, vendors and customers, influencing and leadership skills, negotiation and presentation skills, strong organizational and development skills, administrative skills, strong financial analysis skills, inbound call skills, remote from home, customer service

Computer Skills:

Microsoft, Word, Excel, PowerPoint, Outlook, Google Applications, SAP, Web Designs, Rent Manager, Resumix.Oracle, eudora, Lotus Notes 9, File Maker Pro, Prism, Canvas, Meeting Maker, Captura, Quick Books, People Soft, Quicken, Prodagio, Cliqbook, Concur, Real Page, AMEX Travel, Yardi, RingCentral, Guesty, Slack, Asana, Oscar, AMSI, CoreLogic, Cubs, SCDB

Employment Program Representative, REMOTE EDD Unemployment Benefits May 2024 - Present San Jose, CA

Determine claimant eligibility for Unemployment Insurance benefits, conducts fact-finding interviews, responds to inquiries, and performs claim processing activities, remote, customer service Property Manager

May 2021 to Sept 2022

NEWPORT PACIFIC CAPITAL

Palo Mobile Estates, EPA, CA

Manage 117 mobile homes, converted into HOA subdivision, maintaining high occupancy level, ensure property is covered 24 hours a day, respond to resident requests and complaints, conduct inspections, generate work orders, collect monthly rents, late fees and NSF charges, prepare rent rolls, bank deposits, prepare and serve all legal notices, screen all new resident applicants, pay invoices to vendors, enforce community rules and regulations, knowledge of contracts and agreements in mobile home and apartment communities. On-Site Manager HUTTON TERRACE

April 2019 to May 2021 Belmont, CA

Managed 24 units, prepared leases, handled security deposits, advertise vacancies, handled tenant relations and concerns as needed, enforced apartment rules, collected monthly rents, and made rent and coin deposits, showed apartments, and conducted credit checks, inspected properties, created, and submitted work orders, worked with the leasing office, ran monthly reports, created spreadsheets

Director of Guest Experience out of business RESI-HOUSING Corporate Housing February 2017 to August 2017 Redwood City, CA

Provide concierge service to guests before, during and after stay, efficiently solve guest service issues as they arise, provide quality control through inspections and minor repairs of apartments, co-ordinate vendors to correct any deficiencies, maintained 60 units, communicated, and worked with the leasing office, submitted work orders to maintenance follow up, set up cable. PMT Admin Streamline,Yardi Property Coordinator out of business DORSIA RENTALS October 2017 to October 2020 Bay Area, CA

Responsible for answering guest inquires during duration of the stay, booking cleaners prior to a guests check out, inspecting the units after the cleaners have finished, submit work orders to maintenance, housekeeping, full set-up and staging of apartments, on call after hours to assist the guests, provide the leases, setting up services such as internet, gas and electricity, hybrid, remote

BRANDY POWELL

3015 E BAYSHORE RD, SPC 420

REDWOOD CITY, CA 94063

ad8ssn@r.postjobfree.com 650-***-****

Executive Staff Assistant - CONTRACT POSITION

November 2016 – February 2017

KAISER TPMG ADMINISTRATION

Redwood City, CA

Provides administrative support to executive officers, extensive calendaring management, manages access to the executive, maintains and modifies executive's schedule, prepares correspondence for executive communications, organizes and maintains files of executive's correspondence and records, schedules appointments and makes arrangements for meetings, conferences, collects and prepares information for use in discussions/meetings of executive staff and outside individuals, prepares presentation materials for board of director meetings, prepares special reports, gathers and summarizes data

Executive Assistant

June 2010 – May 2016 OUT OF BUSINESS

H&E RESIDENTIAL & COMMERCIAL MAINT

Redwood City, CA

Managed hard copy and electronic files and records, coordinated janitorial and maintenance service requests, assumed responsibility for the accurate and timely performance of payroll functions, tracked and resolved payroll errors, travel using AMEX Travel, expenses, data entry into excel and into filemaker pro Managed all aspects of properties, inspected and arranged for maintenance, advertised vacant space’s to attract tenants, negotiated leases/contracts, collected rent, handled all expenses, maintained a positive, productive relationship with tenants Invoice Staffing Coordinator, H.R. - CONTRACT POSITION June 2008 – January 2010

GENENTECH, INC

South San Francisco, CA

Tracked and maintained agency, retained and contingency contracts, generated reports required to monitor contract expiration's, prepared purchase requests and obtained required approvals as per policy, event planning, provided vendors with payment status and PO information, obtained and tracked approvals on invoices to be paid, resolved payment issues, reconciled invoice discrepancies with vendors, maintained invoicing and payment status log, Google Applications, Google calendar and email, and SAP

Administrative Associate

October 2003 – May 2007

STANFORD UNIVERSITY

Stanford, CA

Provided support to the Director of Bio-X Operation, Finance/HR Manager and the Program Manager, scheduled seminar rooms, conference rooms, auditorium, managed events from start to finish, performed accounting reconciliation, direct budgeting and expenses, travel arrangements, designed posters and flyers Administrative Associate, Molecular Pharmacology

August 2002 – October 2003

STANFORD UNIVERSITY

Stanford, CA

Provided support to two Principal Investigators and three labs (40 people), prepared proposals, manuscripts, and grant submissions created databases, calendaring, purchase orders, RPO's, BOR's, STD's, petty cash, credit card transactions, travel, expenses, designed seminar/symposium programs and posters Executive Assistant

August 1996 – May 2001

CREDIT SUISSE FIRST BOSTON

Palo Alto, CA

Mergers and Acquisitions, provided support to two Senior Executive Managing Directors, two Vice Presidents and four additional bankers, arranged high level conference calls, board and management meetings and special events, wrote correspondences and memos, expenses, calendaring, coordinated extensive international and domestic travel in AMEX

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