Customer Service Administrative Assistant
Resume:
Jenifier J. Perry
Customer Service/ Retail Management
Newport News, VA 23606
ad8srl@r.postjobfree.com
To obtain a Management/Supervisory position that will enable me to utilize my strong organizational skills, ability to work well with others and where I can effectively utilize my expertise in human relations, project management, and staff recruitment and retention. Ability Summary
Over 16 years experience organizing, prioritizing and working under extreme work pressure, heavy workload and deadlines in Retail Management and Customer Service. Work Experience
Travel Coordinator & Administrative Assistant
Vacation Village Resorts - Newport News, VA
August 2023 to Present
-Travel agents sell travel services to their clients for upcoming trips. This can be in the form of vacation packages, accommodations and transportation. Once these items are selected, the agent puts each of these pieces together to create the client's requested trip. The agents work as a middle man between the client and the supplier of travel services.
Sales Product Specialist
CMA's Williamsburg Ford - Williamsburg, VA
November 2021 to July 2023
Front Line Sales Representative
King's Creek Plantation - Williamsburg, VA
March 2019 to August 2020
Server and Trainer
Ruby Tuesday - Williamsburg, VA
April 2016 to April 2020
Server
Chili's - Williamsburg, VA
July 2015 to April 2016
Server
Honey Butter - Williamsburg, VA
July 2015 to January 2016
- I ensure that patrons have an enjoyable dining experience by providing quality customer service. I work in the front of the house taking orders, serving food and drinks, and removing dinnerware from the table in a timely manner. Assistant Store Manager
Walmart - Williamsburg, VA
February 2012 to December 2012
Front Desk
Travelodge KW Hotel- Williamsburg, VA
June 2011 to February 2012
Assistant Manager Retail
Wal-Mart - Havelock, NC
April 2007 to October 2010
-Directed and supervised employees in the Fresh Foods and Consumable Departments. -Trained associates in sales, inventory-taking, reconciling cash receipts, and performing quality services for customers.
-Scheduled, hired, trained, and evaluated personnel; promoting, firing and holding associates accountable when appropriate. -Assigned employees to specific duties, follow up, execution and accuracy.
-Enforced safety, health, food regulations, policies and procedures.
-Established and implemented policies, goals, objectives, and procedures my departments and surrounding areas.
-Planned and coordinated advertising campaigns, sales promotions, and prepared merchandise displays as advertised to maximize sales.
-Examined merchandise to ensure that it was properly displayed by plan, and pricing/ signing was accurate; also promoting savings to drive sales.
Customer Service Representative
Convergy's - Jacksonville, NC
February 2006 to December 2006
-Conferred with customers by telephone to provide information about products and services, and to make corrections to account.
-Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
-Checked to ensure that appropriate changes were made to resolve customers' problems and referred unresolved customer grievances to designated departments for further investigation.
-Obtained and examined all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions, government holidays, and office hours/ locations. Sales Associate
Sears, Roebuck & Co - Morehead City, NC
March 2003 to October 2005
-Greeted customers and answered questions regarding the store and its merchandise.
-Described merchandise and explain use, operation, and care of merchandise to customers.
-Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires. Also demonstrated use or operation of merchandise.
-Computed sales prices/slips, sales contracts, special orders, total purchases and received and processed cash or credit payment.
-Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Education
Diploma in Curriculum
Olean- BOCES
2001
Awards
Perfect Attendance
Walmart
October 2007
Certifications/Licenses
VA Food Safety Administration
VA Food Safety Certified
June 2012 to June 2017
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