Customer Service Representative
Resume:
Wendy Allen
ad8sq7@r.postjobfree.com
Waukesha, WI 53188
Willing to relocate anywhere
Authorized to work in the US for any employer
Summary
I'm currently working as an Manager for a larger established salon in the Milwaukee area. While attending Post University I earned my Associates Degree Salon Management in June 2019. My goal is to secure a full-time position as a manager or educator with a reputable company/organization. I’m offering long-term stability, where I can grow and expand my knowledge, while bringing skills and confidence I have to offer this position and company. While allowing myself to grow significantly and move upward within to expand my abilities and skills.
In addition to my cosmetology license I hold my CBRF, CNA, BLS&CPR, NCI certifications as of 2020.
Work experience
Salon Manager/Operator
Cookie Cutters Salon
I am responsible for the day to day experience at the salon (ie, appointments, payroll, and financial reports). Along with servicing my personal guests, I guided and educated stylists on a daily basis. I was the product tester for any new products that came into the salon and gave my opinion to the Investors. I enjoyed educating guests and stylists on products also working with stylists behind the chair in anyway they asked. My team consistently met/ exceeded their weekly/ monthly goals. I traveled 4 hours a day to and from work until the end of 2016, when we switched roles within the company so I could continue to grow my experience taking classes in Massage therapy. I can expand more upon interview.
Work experience
Assistant Manager
Ross Dress For Less - Greenfield, WI
January 2019 to Present
With me ability to stay calm under pressure Managed 6 stock team members and 10 retail sales team members including cashiers. I will discuss in depth upon interview however I have extensive experience in Payroll, scheduling, supervising, Microsoft programs, coaching/terminations, customer service and scary handing. Along with in store I supervised security /loss prevention of employees and customers, through analysis of sales and inventory.
Customer Service Representative (Part-time)
Ethos Veterinary Health - Waukesha, WI
August 2020 to December 2021
This is just a brief description of the many things that I do as a customer service representative I can go more in depth during an interview:
Able to stay calm under pressure
Organize files, medical records
Triage emergency cases
Provide customer service such as greet customers, answer questions, process incoming patients, and handle payments.
Answer phone calls, which may involve answering questions and screening and scheduling appointments.
Handle incoming and outgoing mail and email.
Update and file patient charts.
Enter data into a computerized billing program.
Process credit card payments and prepare bank deposits.
Retrieve prescriptions.
Assist with pet supply purchases such as pet food and supplements.
Maintain the cleanliness of the waiting room.
Home Caregiver
Denise Robinson LLC - Madison, WI
July 2014 to September 2019
During this time I was caring for a live-in client that I was with everyday as she was on hospice that ended when she passed in 2020.
Can discuss more upon interview.
Owner Partner/General Manager stylist
Creative DeZign - Milwaukee, WI
October 2001 to January 2019
moved salon to the Chicago area as it was a better market for services offered and pricepoints)
I began a partnership opening a full-service salon. I was the active owner and stylist as she was a silent partner/ investor. I was responsible for setting up the salon initially, making contacts with the suppliers and purchasing the merchandise. I hired and trained staff, decided and created marketing/and monthly specials
I was responsible for the day to day experience at the salon (ie, appointments, payroll, and financial reports). Along with servicing my personal guests, I guided and educated stylists on a daily basis. I was the product tester for any new products that came into the salon and gave my opinion to the Investors. I enjoyed educating guests and stylists on products also working with stylists behind the chair in anyway they asked. My team consistently met/ exceeded their weekly/ monthly goals. I traveled 4 hours a day to and from work until the end of 2016, when we switched roles within the company so I could continue to grow my experience taking classes in Massage therapy. I can expand more upon
Office Manager & Enrolled Agent/IRS Liaison Tax Payer Advocate
H&R Block Office
Sun Prairie and Milwaukee WI
2011 to July 2016
As office Manager I had 4 basic areas to manage client experience, accelerate growth/Marketing, lead Team/Staff and to demonstrate tax expertise using the 4Dx concept.
I was responsible for the daily management and performance of my office, I was responsible for leadership, development, training and growth of all tax office associates. I also offered my expertise, supervising and coaching my team to get the desired results to improve client experience and reach and exceed retention targets and office goals. I was responsible for local marketing plans and execution of marketing, staffing my office appropriately to make the office run efficiently and effectively. I was responsible for preparing tax returns for clients and ensuring that they received outstanding client service. I also was responsible to ensure that all aspects of the office ran smoothly and were completed timely and accurately to give the ultimate client experience and to increase effectiveness and efficiency of the tax office. Another important part of my job was to market and recruit future employees for H&R Block and to do educational tax talks at career fairs and technical colleges in the Milwaukee area promoting our expertise and employment opportunities often times completing the initial interview or prescreening for applicants.
Awards/ Recognition TS2012 thru TS2016
Received Soaring Star Award-HR Block
4/13/16: Office #46710: growth of 19.4% in total returns vs. Target in March/April 2016
2/26/16: Office #46713: growth of 11.2% in total returns vs. Target in January/Feb 2016
4/13/16: Office #46713 growth of 15.7% in total returns vs. Target in March/April 2016
Seasonal Company Audit
Received 100% score in both TS2012 thru TS2016
Creative Deigns
Infectious disease & Sanitation Educator
Infectious disease & Sanitation Educator
Great Clips - Milwaukee, WI
July 2010 to May 2016
Kept 6 salons up to date on infectious disease clean up avoidance and protection. How to use PPE equipment correctly and safely
Traning/Educator
Traning/Educator
Fantastic Sams - Janesville, WI
October 2010 to April 2014
Taught classes for new hires and also new technique training for current stylists to keep up with new trends and keep stylist up to date on certifications
Also tested stylist in the Fantastic Sam procedures to cutting, perming, color etc
Dane County Business
Madison WI
2003 to 2007
2008, 2014, 2015
Education
Bachelor's degree in Business Marketing
Bachelor's degree in Business Marketing
University of Wisconsin-Madison
Madison WI
September 1993 to May 1998
High school diploma in College prep
High school diploma in College prep
New Glarus High School - New Glarus, WI
August 1989 to May 1993
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