Director, Client Services
Resume:
RICHARD NISIVOCCIA
NUTLEY, NJ 07110
ad8sp7@r.postjobfree.com
Experience Summary
Results-driven Account Manager with a proven track record of exceeding client expectations and driving revenue growth. Possess a solid background in managing key accounts and fostering long-term client relationships, leveraging strong communication and problem-solving skills to ensure client satisfaction. A keen understanding of the intricacies of customer service, adept at identifying opportunities for upselling and cross-selling, contributing to increased profitability. Ability to collaborate across departments and provide timely, effective solutions, while delivering exceptional account management services. Committed to maintaining a high level of customer satisfaction and optimizing operational efficiency, bringing a strategic approach to customer service that aligns with organizational goals.
Education
Kean University, Union, New Jersey
B.A., Communications, May 1993
Experience
Burrelle’s Information Services, Livingston, NJ October 1994 – June 2024
Industry- leading, fully Integrated SaaS media intelligence firm Director, Client Services 10/2017 – 6/2024
Top performing Senior Client Services Account Manager recognized for client retention and renewals 2018-2023, exceeding retention goals by 40%. This success was achieved through building strong client and team relationships and ensuring clients’ needs were always met.
Served as strategic advisor to enterprise clients, including C-Suite level executives for Fortune 500 and Fortune 1000 companies, spanning industries such as energy, health care, fashion and consumer products, to monitor account health, establish goals and set benchmarks for success.
Spearheaded on-boarding seminars, webinars, and educational tutorials for new and existing clients remotely and in person, ensuring clients’ full SaaS platform adoption and optimization.
Created and implemented procedures for new clients, reducing write-offs during on-boarding by 70%.
Led initiatives, including QBRs, to monitor account health and client specific KPIs, to identify and remediate the strengths and opportunities for media campaigns and maximize client ROI.
Strategized on new business and expanded footprint into existing accounts, while setting up and cross- selling full suite of products.
Expertly handled and brainstormed with clients on a live engagement chat platform. Supervisor of Regional Services 8/2011 – 9/2017
Senior Account Manager 7/2007 – 8/2011
Account Manager 5/2004 – 7/2007
National Account Administrator 5/1999 – 5/2004
Client Relations Manager 10/1994 – 5/1999
References furnished upon request.
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