Customer Service Restaurant Management

AZ

AMANDA ZORSKY

*************@*****.*** 860-***-**** Glastonbury, CT 06033

Hardworking associate degree graduate with over 5 years of Restaurant Management experience. This includes managing kitchen and customer service staff, handling customer complaints, monitoring quality of food and service and ensuring restaurant complies with all health and safety regulations, and developing goals and strategies to insure customer service satisfaction. Proficient at reading and controlling labor, lowering waste to maximize profit. Also in charge of inventory and great organizational skills.

Customer Service

Computer Skills

Microsoft Office

Multitasking

Organizational Skills

McDonald's Restaurant Glastonbury, CT

Certified Swing Manager

05/2018 - 12/2023

Managed 3 weekly shifts with 14-person teams doing up to $1800 in revenue an hour

Provided guidance on proper use of POS systems for efficient checkout times.

Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.

Coached staff on strategies to enhance performance and improve customer relations.

Firehouse Subs Glastonbury, CT

Shift Leader

04/2015 - 04/2018

Verified that cash drawers contained correct amounts of money during opening and closing shifts.

Adhered to all health code regulations while preparing food items for customers.

Provided exceptional customer service and maintained a positive attitude throughout the shift.

Delegated tasks to employees and monitored activities and task completion.

Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

Nulli's Manchester, WA

Server

09/2013 - 02/2015

Served food and beverages to patrons and confirmed complete orders. Explained menu options to guests, offered suggestions and took orders for food and beverages.

Assisted in training new servers.

Conducted regular inventory checks to maintain adequate levels of necessary supplies.

Operated POS terminals to input orders, split bills and calculate totals. Took orders from customers accurately and in a timely manner. Summary

Skills

Experience

Central Connecticut State University New Britain, CT Associate of Arts in Marketing

08/2005

Education and Training

servsafe certified

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