Customer Service Case Management
Resume:
Quidalys Quiles Sanchez
Winter Haven, FL *****
Phone: 863-***-****
Alt Phone: 863-***-****
Email: ad8sk5@r.postjobfree.com
Profile
Trained to work with the public with more than three years of experience. Expert to help clients understand the objectives of the company and exceed their expectations. Creative person, responsible, willing to work and learn, communicator. Leadership capacity organized and expert working as a team.
Skills & Abilities
Active Listening • Service Orientation • Teamwork • Initiative • Positive Attitude • Time Management • Problem Solver • Social Perceptiveness • Multitasking • Quick Learner & Apply new concepts • Quality Control • Bilingual (Spanish / English) • Inventory • Customer Service Expert • Supervisory Experienced
Employment History
01/2023 – 12/2023 Clinical Social Work
Psychotherapy, New York (Remote)
Preparing planning plan daily work and schedules for each client.
Do telehealth and phone therapy.
Case Management in all population.
Teamwork mentoring of possible problems that we may face such as suicide, alcoholism, depression, and any mental problems.
Preparation of psychosocial reports for each client and progress.
Schedule each client and give them appointments for the continuity of each therapy.
Diagnosis and evaluation of possible risks for each client.
08/2022 – 12/2022 Social Work and Advocate
Help Now, Kissimmee, Fl
Interviews with women victims of domestic violence to determine their needs..
Workshops for Parents o Teenagers.
Mentoring adolescents on topics such as alcoholism, different types of abuse, depression, relationship problems and other.
.Advocate for victims of domestic violence.
Prepared plan for each client.
Case Management in Victims of Domestics Violence and Abuse of Child.
Attention to possible crisis of a victim.
Knowledge of documentation of each therapy performed for each client.
Management and coordination of monthly school projects or activities for each school according to a topic related to domestic violence.
05/2022 - 10/2022
Data Entry Dispatcher
Macy's Home Delivery, Lakeland, FL
Scheduled or dispatched workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs.
Prepared daily work and run schedules.
Conferred with customers or supervising personnel to address questions, problems, or requests for service or equipment.
Relayed work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
Received or prepared work orders.
Recorded and maintained files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
09/2021 - 08/2022
Cashier
Walgrens, Bartow, FL
Received payment by cash, check, credit cards, vouchers, or automatic debits.
Answered customers' question and provided information on procedures or policies.
Issued receipts, refunds, credits, or change due to customers.
Greeted customers entering establishments.
Supervised others and provided on-the-job training.
Assisted customers by providing information and resolving their complaints.
01/2021 - 06/2022
Production Associate
7 Eleven Warehouse, Lakeland, FL
Received, unloaded, opened, unpacked, or issued sales floor merchandise.
Stored items in an orderly and accessible manner in warehouses, toolrooms, supply rooms, or other areas.
Marked stock items, using identification tags, stamps, electric marking tools, or other labeling equipment.
Disposed of damaged or defective items or return them to vendors.
Issued or distributed materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions.
Kept records of out-going orders.
05/2018 - 07/2021
Stocker / Receiver / Cashier
Walmart, Humacao, PR
Consulted with store managers, buyers, sales associates, housekeeping staff, or engineering staff to determine appropriate placement of displays or products.
Collaborated with others to obtain products or other display items.
Stored, packed, and maintained inventory records of props, products, or display items.
Received, unloaded, opened, unpacked, or issued sales floor merchandise.
Inventory of frozen products Unpacking dairy products, fruits, and perishable items.
Processed merchandise returns and exchanges.
Managed schedules.
Costumer Service and in charge of supervising cash registers.
01/2017 - 04/2018
Cashier
Econo Supermarkets, Las Piedras, PR
Assisted with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
Stocked shelves, sort and re-shelved returned items, and mark prices on items and shelves.
Offered customers carry-out service at the completion of transactions.
Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Calculated total payments received during a time period and reconciled this with total sales.
Kept periodic balance sheets of amounts and numbers of transactions.
Computed and recorded totals of transactions.
07/2016 - 01/2017
Specialist in the field of sale
Novus INC, Humacao, PR
Greeted customers and ascertained what each customer wants or needs.
Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.
Computed sales prices, total purchases, and receive and process cash or credit payment.
Prepared merchandise for purchase or rental.
Answered questions regarding the store and its merchandise
Internships
12/2021-08/2022 Social Work
Help Now, Kissimmee, Fl
Case management.
Study of behaviors in victims of domestic violence.
Independent interviews with individual women and children participants.
Guidance for young people on various topics against abuse.
Evaluation and follow-up in cases of child abuse and domestic violence.
Crisis intervention for victims.
Referral to community resources.
Education History
Bachelor’s degree in Social Work
Ana G Mendez University, FL
Contact this candidate