Customer Service Case Manager
Resume:
JASMINE NORTHROP
ad8sik@r.postjobfree.com
EDUCATION
Cosmetology Certificate Orange Park Beauty Academy February 2010
High School Diploma Parkview Arts and Science Magnet June 2005
SKILLS
●Great Customer Service
●Self-Motivated
●Customer Satisfactory
●Great Telephone Etiquette
●Advanced use of Excel
●Experience in fiscal management and budget processes
WORK EXPERIENCE
Hair Stylist Anointed Touch September 2018 - CURRENT
●Maintains quality service by following organization standards.
●Maintains safe and healthy conditions by following organization standards and legal regulations.
●Obtains revenue by recording or collecting charges.
●Maintains technical knowledge by attending educational workshops and reviewing publications.
●Contributes to team effort by accomplishing related results as needed. Skills/Qualifications: Listening, Supply Management, Analyzing Information, Customer Focus, Client Relationships, Organization, Creativity, Attention to Detail, Confidentiality, Professionalism, Verbal Communication
Case Manager Restore Hope/100 Families November 2021 – May 2023
●Conduct intake/eligibility assessment with prospective clients.
●Assess client needs and make appropriate referrals.
●Assess client barriers to housing.
●Collaborate with clients on goal setting.
●Develop action plans to reach clients' individualized goals.
●Monitor client progress toward goals.
●Troubleshoot barriers in case plan.
●Connect clients to support networks as needed.
●Complete thorough case notes in timely manner
●Develop/maintain network of resources to meet client needs.
●Communicate with resource organization concerning progress on their referred client in a timely manner.
●Advanced use of Excel to keep track of clients and contact them.
Administrative Assistant Department of Human Services April 2016 – September 2018
●Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
●Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
●Contribute to team effort by accomplishing related results as needed.
●Perform administrative duties such as filing, typing, copying, binding, scanning etc.
●Develop and update administrative systems to make them more efficient.
●AASIS Experience.
● Organized with strong presentation skills.
Customer Service Representative First Collections Services January 2015 - January 2016
●Investigate historical data for each debt or bill. Monitor accounts to identify outstanding debts; Find and contact clients to ask about their overdue payments.
●Take actions to encourage timely debt payments, Process payments and refunds.
●Resolve billing and customer credit issues; Update account status records and collection efforts; Report on collection activity and accounts receivable status.
●Submit regular reports on the status of unpaid accounts and any repayment progress.
General Store Manager KMAC Enterprise September 2011- January 2013
Hiring, training, and evaluating staff.
Responsible for scheduling, time off, and payroll.
responsible for preparing, monitoring, and maintaining restaurant’s operating budgets.
Ordering and managing the restaurant's inventory, including ingredients, dinnerware, and cutlery.
Prepared weekly, monthly, and quarterly financial budgetary reports for district manager review.
Greeting customers, addressing complaints, and resolving issues. Restaurant managers are responsible for ensuring customers have an enjoyable dining experience.
Developed the restaurant's hiring strategy.
Participated in local food events.
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