Customer Service Medical Records

Fayola Lisimba

**** ***** **** ********** **.****3 610-***-**** ad8sel@r.postjobfree.com

Professional Summary

Experienced, goal-oriented Medical personnel with over 6 years’ experience in the medical field. Provides superior customer service, troubleshooting skills, and the ability to quickly identify issues and requests and translate resolution as well as educate. Great time management and team player that is organized and detail oriented.

Technical Skills

MS Office 2010 suite, Microsoft Outlook, PowerPoint etc.

Ticketing Systems: Salesforce

Type 50 wpm.

Professional Experience

School Health Assistant Riverside Elementary School Orlando, FL

●Responds to internal and external customers in a timely, accurate, courteous and empathetic manner representing OCPS in a positive light.

●Administers first aid for minor cuts and injuries and provides care for ill students (not chronic conditions).

●Reviews immunization records for compliance and completes/reviews medical records in students’ cum folders.

●Dispenses medication to students.

● Conducts vision/hearing screenings as well as scoliosis screening. Conducts follow-up on health screenings and referral to Learning Community-based RN as necessary.

●Assists with blood sugar monitoring (diabetes)/inhalers (asthma)/Epi-pen administration (allergies). Provides specialized care for chronically-ill/medically-fragile students as assigned by the Learning Community-based RN. Inspects for head lice.

●Administers CPR and other emergency procedures, as needed. Recognizes and reports child abuse/neglect. Notifies parents in case of medical emergencies or illness; fills out emergency forms; files forms for later retrieval.

●Maintains medication forms to dispense medication to students; tracks amounts given; sends records to parents; prepares weekly and monthly reports. Records number of students seen and purpose for clinic visitation; tracks number of students as well as statistical data relating to reasons for clinic visitation.

●Implement knowledge of the Response to Intervention model in both academic and behavioral structures. May perform general clerical duties, as needed. Responsible for keeping up to date on current technology, as job appropriate, being used by OCPS. With the support of the district, attends training to ensure skill level in various technologies is at the level required to perform in current position. Responsible for timely and accurate information they maintain as part of their job responsibilities.

SMS National Longwood, FL

DME Coordinator April 2017-October 2017

●Work Referrals

●Update and coordinate vendors to injured workers home

●Work with adjusters, doctors and insurance companies

●Filing

●Documenting in 360 software

●Faxing of documents

●Heavy emailing of documents to hospitals, nursing homes, etc.

Aspire Health Partners Orlando, FL

Medical Assistant May 2016- November 2016

●Monitored medication and maintain accurate records to agency standards

●Arranged medical appointments for the residential clients

●Reviewed prescribed medications with residents; purpose, dosage, side

●Developed plans and monitor progress related to client treatment

●Transported clients as needed

●Provided direct a hands-on skills training and aid clients in developing daily living skills.

●Interacted with clients, knowing, understanding and respecting their rights

Aspire Health Partners Orlando, FL

Behavioral Health Technician April 2016- May 2016

●Monitored clients during daily activities including work, meals and recreation to ensure compliance with program commitments and regulations.

●Observe client and facility conditions

●Monitored clients’ telephone conversations

●Assisted clients in accessing program resources

●Conducted searches of rooms and personal belongings

●Review prescribed medications with residents; purpose, dosage, side

Vaco Employment Agency Maitland, FL

Assigned to: Orange Lake Resort Kissimmee, FL Club Counselor March 2014- May 2014

Verified credit on pending rental applications

Thoroughly examined, evaluated and processed rental applications for clients.

Provided excellent customer service support to all clients.

Educate owners on the details of their product so they can maximize the value of their ownership

Comcast Aston, PA

Dispatcher February 2013 – July 2013

●Professionally answered and directed all incoming calls via multi-line phone system

●Provided support for calls from technicians.

●Acted as a liaison between Customer Service Department and technicians

●Inputted and retrieves subscriber account data and made notations as needed

Anyika Enterprises Darby, PA

Administrative Assistant December 2011 - December 2012

Professionally answered and directed all incoming calls via multi-line phone system

Scheduled meetings as well as coordinated national travel arrangements for the CEO.

Ordered and maintained company supplies for office.

Created processing manuals for new employees detailing policies and procedures rental process

WaWa Markets Inc. Philadelphia, PA

Customer Care Associate November 2009 – September 2013

Provided customer service support

Responded to customer requests in a timely manner.

Operated the point of sale pursuant to corporate standards while maintaining proper cash levels

Executed safety, security, quality and store operations policies, procedures and practices.

Stocked new store shipment and placed on display

Family Dollar Yeadon, PA

Customer Service Associate June 2009 – May 2010

Greeted customers and provided an enjoyable shopping experience

Communicated with management regarding customer requests and vendor-related concerns

Provided customer service support

Answered questions in regards to products and services

CVS Pharmacy Yeadon, PA

Cashier June 2008 – June 2009

Operated cash register including cash transactions, checks, charges

Follow company policies and procedures regarding cash register performance

Greeted customers and provided an enjoyable shopping experience

Answered and assisted customer telephone inquiries and requests

Assisted Pharmacy personnel

Education

Penn Wood High School Lansdowne, PA

High School Diploma September 2006 – June 2009

Lincoln Technical Institute Philadelphia, PA

Medical Assistant certificate May 2009 – April 2010

Eastern Gateway Community College January 2021-PRESENT

Youngstown, OH (ONLINE)

Healthcare Management- Associate’s Degree

(30 credits earned)

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