Food Service Customer Experience
Resume:
Brittany Wood
Hamptonville, NC *****
***************@***********.***
Friendly waitresswith strong understanding of hospitality and food and beverage industries. Extensive knowledge of gourmet chef creations and complementary food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Hardworking waitresswith 5 years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Dedicated waitress with 5 years of experience skilled in memorizing menus and promoting customer loyalty. Resourceful individual providing customers with pleasant dining experience and quality food service. Proficient in itemizing orders and preparing accurate checks, assisting guests in menu selections and resolving common customer issues. Commended for excellent multitasking abilities and happy, patient demeanor.
Work Experience
Waitress
Yadkin Valley Seafood - Yadkinville, NC
May 2019 to Present
Waiting on customers.
Creeler
Unifi - Yadkinville, NC
December 2021 to April 2022
Loading yarn, cutting down between beams, tying knots in for new work orders. Head Waitress
Old Stage Grill - Yadkinville, NC
December 2018 to October 2020
Collaborated with host, bus person and cook to serve up food and beverage options. Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff. Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Calculated charges, issued table checks and collected payments from customers. Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties. Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items. Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware. Education
High School Diploma
Starmount High School - Boonville, NC
May 2007
Skills
• Service prioritization
Relationship management
Sales Techniques
Dining customer service
Point of Sale (POS) system operations
• Food Handling
• Serving Experience
• Food Preparation
• Food Safety
• Cleaning Experience
• Food Service
• Customer Relationship Management
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