Data Entry Customer Service

Contact information

St. Louis, US ad8s3p@r.postjobfree.com 314-***-****

Professional summary

A dedicated and detail-oriented administrative professional with a proven track record in healthcare administration. Extensive experience in supporting medical teams and managing patient records, ensuring compliance with HIPAA standards, and delivering exceptional customer service in high-paced environments. Enthusiastic about leveraging my skills and experience in administrative support and healthcare to contribute to a dynamic medical facility in the St. Louis area.

Employment history

Patient Service Coordinator

Eversana, Chesterfield, MO — Dec 2023 - Present

• Served as the primary contact for inbound patient inquiries, providing resolution and escalating issues as needed.

• Managed patient data entry, ensuring accuracy in updating records and databases.

• Coordinated document management, including the distribution of faxes to relevant teams.

• Prepared and disseminated new patient information packets to ensure seamless onboarding.

• Handled various clerical tasks, including filing, copying, and mailing, while supporting special administrative projects.

• Ensured full compliance with HIPAA standards and upheld strict confidentiality protocols.

• Provided backup receptionist support, including greeting patients and managing front-desk duties. Medical Administrative Assistant

Lanka Hospitals PLC, Colombo, Sri Lanka — Nov 2021 - Sep 2023

• Coordinated hospital admissions, patient transfers, and discharge follow-ups, ensuring smooth transitions for patients.

• Assisted in maintaining clinical notes, medical records, and patient databases with a high level of accuracy.

• Prepared daily statistical reports and generated patient medical summaries for consultants and healthcare staff.

• Supported medical officers in managing COVID-19 patient cases and handling post-treatment communications.

• Managed incoming and outgoing communication via phone and email, providing timely responses to patient queries.

• Prepared and edited various correspondence, reports, and official medical documentation.

• Organized and maintained confidential patient files, ensuring compliance with medical data protection standards.

Nethmi Perera

Data Entry Clerk

Education

Bachelor of Medicine and Bachelor of Surgery (MBBS) Kursk State Medical University, Kursk, Russia — Sep 2017 - Jul 2020 Bachelor of Medicine and Bachelor of Surgery (MBBS) Tver State Medical University, Tver, Russia — Sep 2014 - Jul 2017 Skills

Healthcare administration Patient service management Data entry Time management

Microsoft Office Multitasking

HIPAA compliance Record management

Customer relationship Data analysis

Problem solving

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