Customer Support Service
Resume:
Harley Wylie
Determined, reliable, learns fast and ready for anything thrown my way.
Fulton, NY 13069
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Support Specialist
Maximus-Fulton, NY
May 2023 to April 2024
Assisted via chat, email and phone. Between multiple stysts. Provided proper information for clients inquiries, provided assistance with informing them of the programs they qualified for, helped apply for assistance with payment when applicable, also assisted with filling out there application for insurance. Documented everything! Multiple applications at once and dual monitors .above all was respectful, knowledgeable, patient and professional to each and every person that I interacted with. CSR - Customer Service Representative
Optum Health United Health Care- Wipro-Fulton, NY
May 2022 to March 2023
Inbound and outbound customer support rep. Assistance with ordering and /or helping patient’s set up there home monitoring systems for there pacemaker and or defibrillators. Answer any questions and give correct information about the product, use, set up, troubleshooting, any needed accessories anything the patient may need. All over the phone. Remotely from home. Food Champion
Taco Bell-Fulton, NY
July 2020 to April 2021
Taking orders, making customers orders, making sure everything is correct especially if customized. Cleaning. Prep, stock, inventory, limited supervisory responsibilities, orders Stay at home mom/homemaker
Fulton, NY
September 2012 to July 2020
I had an opportunity to stay with my two oldest sons during there youngest years. My oldest son is low on the autism spectrum and required a lot of close one on one. Deli Clerk
Price Chopper Supermarkets-Fulton, NY
August 2009 to May 2013
Customer service
Prep, cook and serve food.. like pizza, subs, chicken Slice and prep deli meats and cheese
Housekeeping Aide
Best Western Hancock- syracuse airport inn-Syracuse, NY July 2009 to February 2012
I worked at best western as a housekeeper.my job was to wipe, clean and disinfect several rooms a day.. and I worked alone on my list of rooms I would be assigned and get them done as fast and as thorough as possible. Including changing bed linens and making the bed, wiping down and disinfecting all the surfaces and vacuuming every room and stocking the room with whatever it would need. And make sure it is 110% ready for the next occupants and have my whole list of anywhere between 10-20 rooms before 10 am.. Temporary Worker
Birds Eye Foods-Fulton, NY
January 2008 to January 2011
Worked temporarily on and off for three years inside the factory. Running different machines Education
High school diploma
G Ray Bodley High School - Fulton, NY
September 2006 to June 2010
Skills
• Cleaning Experience
• Cooking
• Food Preparation
• Food Safety
• Food Service
• Kitchen Experience
• Meat Cutting
• Packaging
• Food Handling
• Produce Experience
• Meal Preparation
• Home Care
• Laundry
• Food Production
• Caregiving
• Serving Experience
• Restaurant Experience
• Microsoft Word
• Communications
• Customer Service
• Hotel experience
• Sales
• English
• Cashiering
• Microsoft Access
• Microsoft Powerpoint
• Kitchen Management Experience
• Shift Management
• Guest Services
• Retail sales
• Customer support
• Sales
• Microsoft Office
• Sales
• Retail
• Customer support
• Customer service
• Customer support
• Communication skills
• Typing
• Negotiation
• Microsoft Excel
• Computer skills
• Phone etiquette
• Typing
• Customer service
• Salesforce
• CRM software
• Google Docs
• Clerical experience
• Sales
• Technical support
• Zendesk
• Telemarketing
• Cold calling
• Order entry
• Negotiation
• HIPAA
• Direct sales
• Customer relationship management
• Mobile devices
• Google Suite
• Conflict management
• Cash register
• Inside sales
• Upselling
• Outbound sales
• Computer hardware
• Mentoring
• Order fulfillment
• Operating systems
• SaaS
• Help desk
• Software troubleshooting
• Microsoft Access
• Application support
• Telecommunication
• Accounts receivable
• Citrix
• Presentation skills
• Analysis skills
• Problem management
• Serving
• Training & development
• Leadership
• B2B sales
• Outside sales
• Account management
• Retail sales
• Heavy lifting
• Supervising experience
• Food handling
• iOS
• Mobile applications
• IT support
• VoIP
• IT
• Epic
• Continuous improvement
• Authentication
• Medical terminology
• Accounting
• Workday
• Android
• SharePoint
• Computer Networking
• Microsoft Windows
• Azure
• Marketing
• B2B
• Public relations
• Marketing automation
• English
• Writing skills
• Organizational skills
• Microsoft Office
• Microsoft Word
• Communication skills
• Microsoft Excel
• Microsoft Powerpoint
• Phone etiquette
• Basic math
• Retail math
• Data entry
• Computer skills
• Social media management
• Customer support
• Computer literacy
• Technology sales
• Business development
• Customer acquisition
• Windows
• AI
• Dispatching
• Loss prevention
• CCTV
• Hospitality
• Adobe Premiere
• Public health
• Time management
• Fundraising
• Customer retention
• Microsoft Outlook
• 10 key typing
• Call center
• Appointment scheduling
• Lead generation
• Data analytics
• Search engines
• Door-to-door
• Research
• Live chat
• Direct support
• Outbound calling
• Databases
• Computer operation
• Accounts payable
• Banking
• Office experience
• Cash handling
• Creative writing
• Raspberry Pi
• Word processing
• Working with people with disabilities
• Caregiving
• Home care
• Childcare
• Vital signs
• Nursing
• Special education
• Experience working with students
• Critical care experience
• Guest services
• Guest relations
• Driving
• Teaching
• Cooking
• Hotel experience
• Documentation review
• Budgeting
• Patient care
• Meal preparation
• Communication skills
• Software troubleshooting
• Windows
Certifications and Licenses
Food Handler Certification
Driver's License
June 2023 to January 2033
Assessments
Sales skills — Proficient
March 2022
Influencing and negotiating with customers
Full results: Proficient
Administrative assistant/receptionist — Proficient April 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Reliability — Proficient
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
March 2022
Responding to customer situations with sensitivity Full results: Proficient
Retail customer service — Proficient
March 2022
Responding to customer situations in a retail setting Full results: Proficient
Customer service — Proficient
March 2022
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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