Customer Service Relations
Resume:
MELISSA HAGAN
Gainesville, FL *****
ad8s1o@r.postjobfree.com
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 5 years of experience. Highly effective and comfortable working with people at all levels in organization. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward- thinking and resourceful in meeting unique needs. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Authorized to work in the US for any employer
Work Experience
Caregiver
Private Employer - Private Pay-Bell, FL
March 2024 to Present
I am a live in caregiver for a 78 year old gentleman who is in the second stage of alzheimer's. I'm responsible for the following task:
• Cooking healthy nutritious meals and snack
• ADL
• Laundry
• Errands
• Grocery shopping
• Inventory of all household items
• Ordering supplies
• Administration medication
• Encouragement to be as independent as mentally and physically as possible
• Motivator
• Supply activities
Private Caregiver
Private Employer - Private Pay-Gainesville, FL
May 2023 to February 2024
Live in caregiver for a 88 year old woman who just needed a family type setting abd someone to help either things she physically wasn't able to do herself Top Quality Cleaning Services Owner and Operator
Top Quality Cleaning Services-Chiefland, FL
March 2020 to April 2023
Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions. Trained and motivated employees to perform daily business functions. Enhanced operational efficiency and productivity by managing budgets, accounts and costs. Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Optimized team hiring, training and performance.
Maintained up-to-date administrative records to monitor operational conditions. Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
Trained and developed team members to build human capital. Generated revenues yearly and effectively capitalized on industry growth. Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems. Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Improved records management systems for leases and contracts to boost renewals timeliness. Oversaw end-to-end business processes to maintain proficiency and profitability. Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations. Monitored staff performance, providing final-say assessment over inquiries. Led screening, hiring and staff scheduling to maintain compliance with group goals. Kept all building areas and equipment functional and well-organized to promote business performance. Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
Employed prompt decision-making and in-depth research to resolve issues. Input income and expense details into database to track business finances and address variances. Provided outstanding coaching to employees to boost productivity. Learned and remained updated on statutory requirements and regulations. Assessed supplier quality to maintain tight cost controls and maximize business operational performance. Set, enforced and optimized internal policies to maintain responsiveness to demands. Verified parts and materials through audit inspections and independent checks. Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Performed inspections and routine maintenance on equipment. Provided on-the-job training to newly hired workers and team members. Owner/Operator
Top Quality Cleaning Services-Chiefland, FL
April 2018 to February 2023
Led team of 10-15 members while providing exceptional customer service. Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Facilitated training for associates through daily coaching and regular performance appraisals. Implemented new working processes to deliver multiple improvements. Maximized efficiency by removing safety hazards and debris from work areas. Participated in cross-functional team-building activities. Cross-trained and provided back up for customer service managers. Positioned as go-to person for up to 10-15 staff members, troubleshooting complex administrative and training issues promptly.
Event Server/ Restaurant Server
Albert's Restaurant At The Hilton-Flat Rock, NC
August 2012 to March 2013
Provided friendly, courteous service to create memorable moments for guests. Maintained customer satisfaction with timely table check-ins to assess food and beverage needs. Maintained event cleanliness during service by promptly clearing dishes after each course. Arranged linens and table settings according to seating plan and event theme. Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
Served appetizers, delivered entrees and refilled beverages for banquet guests. Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Maintained flexible work schedule to meet event needs. Answered guest questions about event plans and food service choices. Delivered catered food and supplies to facility for on-time set-up. Fostered enjoyable event atmosphere through friendly guest interactions Cleared dishes and glassware quickly following each course. Prepared serving and appetizer trays and set tables at diverse events. Executed synchronized meal service simultaneously serving multiple guests. Adapted service based on customer requests and kitchen readiness. Monitored dietary restrictions and served guests with special needs. Circulated appetizer and drink trays smoothly around events to offer selections to guests. Checked identification for minimum age for sale of alcoholic beverages. Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times. Returned reusable goods and serving equipment for inventory and restock. Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales. Checked on tables and drink needs while refilling water glasses and bringing supplies to customers. Team Leader/Server/Bartender
Season's Restaurant At Highland Lake Inn-Flat Rock, NC July 2008 to June 2012
Mentored and guided employees to foster proper completion of assigned duties. Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Built strong relationships with customers through positive attitude and attentive response. Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
GED
Chiefland High School - Chiefland, FL, US
December 1993
Skills
• Payroll Preparation Team Oversight
Design Coordination Interior Renovations
Verbal and Written Communication Bidding Process
Approachable and Outgoing Operational Efficiency
Staff Training Accounts Payable and Accounts Receivable Coaching and Mentoring Employee Motivation and Performance Balanced Work Ethic Innovative and Visionary
Remodels and New Construction Client Service
Customer Relations
• Records Management
• Catering
• Office Management
• Typing
• Accounts receivable
• Mentoring
• Customer service
• Hospitality
• Hotel experience
• Cash register
• Supervising experience
• Leadership
• Budgeting
• Training & development
• Serving
• Records management
• Accounts payable
• Payroll
• Purchasing
• Bartending
• Account management
• Research
• Driving
• Cash handling
• Home health
• Communication skills
• Patient care
• Medication administration
• Caregiving
• Care plans
• Home care
• Working with people with disabilities
• Senior care
• Computer skills
• Social work
• English
• Organizational skills
• Bilingual
• Time management
• Custodial experience
• Cleaning
• Working with people with developmental disabilities
• Meal Preparation
• EMR Systems
• Vital Signs
• Microsoft Word
• Laundry
Certifications and Licenses
Driver's License
CNA
First Aid Certification
Assessments
Sales skills — Proficient
October 2023
Influencing and negotiating with customers
Full results: Proficient
Cleaner fit — Proficient
August 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Case management & social work — Proficient
October 2023
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Work style: Reliability — Proficient
April 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Administrative assistant/receptionist — Completed
January 2024
Using basic scheduling and organizational skills in an office setting Full results: Completed
Work style: Reliability — Proficient
January 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
April 2023
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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