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Ronnie Scott

Columbus, OH ***** 614-***-****

ad8rsl@r.postjobfree.com

PROCESS IMPROVEMENT INFORMATION TECHNOLOGY BUSINESS ADMINISTRATION

Business-minded, IT candidate, expanding into the technical support industry by training in a hands-on environment gaining multiple CompTIA, Linux and Microsoft certifications. Proven background in questioning and identifying requirements to meet the needs of the individual. Extensive experience drafting and managing complex reporting systems across various platforms. Able to effectively manage individuals and groups, mentoring, guiding, and training to excel. Instrumental in streamlining and improving processes, implementing optimized procedures designed to enhance productivity and increase compliance. Military Veteran; Inactive Secret Clearance.

TECHNICAL SKILLS AND ATTRIBUTES

LAN WAN

Firewalls & Antivirus

Documentation

Technical Support

Active Directory

Virtualization

Installation

Troubleshooting

Research/Analysis

Configuration

Routers & Switches

Process Improvements

PROFESSIONAL EXPERIENCE

Insight Inc, Lewis Center, Ohio November 2019 – January 2023

Team Leader managed and supervised three personnel.

Provided training to new employees on new processes and procedures. Coordinated with other various departments within the production lab were completed daily.

Robert Half Technology, Dublin, OH September 2019

Provides logistic support to Dinsmore & Shorl LLP including removing and step-up of IT equipment

Warehouse Packer, LBrands, Reynoldsburg, OH November 2018 – June 2019

Efficiently packed items into boxes ensuring satisfaction upon delivery to customer

Utilized RF Scanner to select items for shipment and update inventory levels real-time

Police Officer, Mifflin Township Police Department, Columbus, OH September 2016 – January 2017

Conducted investigations, gathering evidence, documenting findings, and determining causes

Built quality rapport with community members, encouraging strong communications

Drafted comprehensive, detailed reporting

Identified legal requirements, analyzed data from investigations to successfully secure and execute warrants and perform interviews with witnesses and suspects

Team Leader / Medic, U.S. Navy, National/International Postings (Honorable Discharge) 1993 – 2013

Led multiple divisions and departments, leading administrative and technical while facilitating stellar training to increase unit cohesion and enhance efficiency.

Moving away from paper to an electronic system; oversaw and verified accuracy and proper approval procedures involving the roll-out and function of the Leave Request software platform for Navel Branch Atsugi

Increased productivity and accuracy by developing and rolling out tracking systems to compile and analyze data

Maintained and monitored Naval equipment valued at $1M, and 2500+ confidential records, leading to a 68% increase in accountability of custodial care and maintenance

Led junior personnel, mentoring and guiding to excel in all aspects of daily duties and career aspirations

Increased compliance from 40% to 98%, ensuring unit readiness by designing and implementing updated processes across various departments

National Defense Medal (2), Global War on Terrorism Service Medal; Navy Medals: Good Conduct (7), MC Achievement (4), Service Ribbon (6); NATO and Humanitarian (2) Service Medals; Afghanistan and Iraq Campaign Medals; Armed Forces Service Medal (2), Sea Service Deployment Medal, and Navy Pistol Shot Marksman Medal

CERTIFICATIONS, EDUCATION & CREDENTIALS

My Computer Career, Westerville, OH Graduate November 2019

Information Technology Security Administration

Current Certifications: Microsoft Technology Associate: Security Fundamentals, Windows Server Administration Fundamentals, Mobility and Devices Fundamentals, Network+, CompTIA Server+

Certifications in progress: CompTIA: Network+, Security+; Linux and Microsoft Technology Associate.

Bachelor of Science, Criminal Justice Administration, Certificate in Cybercrimes, University of Phoenix 2017

Ohio Peace Officer Training Commission 2016

Associates Degree, Criminal Investigations, Everest College, Phoenix, AZ September 2013 – June 2015

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