Customer Service Account Manager

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Scherryl Fairchild

*** **** ******** ******

Meriden, CT 06451

Mobile: 203-***-****

Email: ad8re4@r.postjobfree.com

OBJECTIVE

A self-motivated, energetic, and collaborative individual with over 13+ years of experience that is looking to further enhance my achievements and experience. I am seeking a position that will utilize my strong work ethic, strong customer service abilities, and excellent communication skills so that I can become an essential part of a thriving organization.

SKILLS AND ABILITIES

• MS Word, Excel, Access, PowerPoint • Team Player and Individual Contributor

• Internet Proficient • Problem Solving

• Excellent Interpersonal and Communication Skills • Maintain Confidentiality

• Efficient and Multitasker • Priority Identification WORK HISTORY

Management Assistant - RUAG INC. October 2011 March 2024

• Answer and triage incoming calls

• Schedule appointments for consumers and counselors

• Create charts for counselors to be used for new consumers Receptionist

• Operated switch board for entire county and triaged calls

• Prepared and stamped outgoing mail for the various departments

• Received and recorded payments for county buildings being leased Proprietor -

• Identified and contracted with suppliers

• Developed methods to maximize sales volume

• Address customer concerns and feedback in a timely manner

• Motivated employees with incentives and team building methods

• Purchase Assistant in all areas of Account Manager of Sales Collection/Account Receivable - STIHL

Shelton, CT May 2002 to October 20010

• Research and troubleshoot customer issues until resolved

• Provide updates upon review of billing entries to ensure proper account analysis

• Maintain and distribute required report and logs

• Provide quality assurance by the review of system generated reports, invoices, and receipts for accuracy

• Perform other job-related duties and special projects as assigned

• Prepare tables and maintain a clean restaurant environment Collection – Warnaco Inc.

Bridgeport, CT January 1995 to April 2002

2

• Process checks payments received by mail and ensure accuracy of data entered

• Process cash payments received to an electronic format for processing

• Consolidate and prepare all payments received for bank deposit at the end of each business day EDUCATION

Diploma Bayside High School

York College Attended two Years

University of Phoenix – some classes on line

Certification as a Notary Public until 2029

CIVIC OR COMMUNITY ACTIVITY

References available upon request

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