Customer Service Representative
Resume:
Claudette Stukes
Homestead, FL *****
ad8r9x@r.postjobfree.com
Hard working at everything that I do. I am always up for a challenge. I am really looking for a position where I can work from home. I am disciplined, firm but also always a student to learn more and appreciate my job or anything that is under my responsibilities. I am always good at communicating and very professional.
Authorized to work in the US for any employer
Work Experience
Sales Associate
Lincare Holdings-Miami, FL
August 2021 to March 2024
I was hired to make outbound calls as well as taking inbound calls to for customers interested in cpap and bipap machines. I have been able to make quota which is 180 orders a month after working for three months in sales. After two years, I now process the orders for the customers. Processing orders comprise of obtaining the necessary documents (Rx and or office notes) from the provider's office and if needed authorizations from insurance companies. I also check eligibility for the new machine through insurance. I also take inbound calls from customers to assist them in getting them to the correct department. Call Center Representative
MCI Careers-Sioux, IA
February 2021 to June 2021
I've worked on the FLVH- Florida Vaccination Hotline getting people appointments. A/R Specialist
MedCal-Miami, FL
March 2014 to November 2017
Med Cal
• Worked from home submitting corrected medical claims and contacting insurance companies to confirm eligibility and coverage.
• Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer.
• Verify accuracy of billing data and revise any errors.
• Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.
• Perform bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goods.
• Keep records of invoices and support documents.
• Resolve discrepancies in accounting records.
• Contact customers to obtain or relay account information.
• Consult sources such as rate books, manuals, or insurance company representatives to determine specific charges or information such as rules, regulations, or government tax and tariff information.
• Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
• Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Certified Clinical Hemodialysis Technician (CCHT)
Fresenius Kidney Care Cutler Ridge-Homestead, FL
March 1997 to February 2014
• Organize and assemble routine or specialty surgical instrument trays or other sterilized supplies, filling special requests as needed.
• Stock crash carts or other medical supplies.
• Assist nurses or physicians in the operation of medical equipment or provision of patient care.
• Assist other health care members in providing patient specific detailed education regarding adequacy measures where appropriate - Online Clearance Monitoring (OLC), Adequacy Monitoring Program (AMP), Urea Kinetic Modeling (UKM), and regarding disease process/access.
• Welcome assigned patients and inquire as to their well-being since their last treatment. Report any complaints or observations to the nurse supervisor.
• Evaluate vascular access for patency and report any unusual findings to nurse supervisor.
• Obtain necessary pre and post treatment vital signs and weight. Report unusual findings to nurse supervisor. Perform vascular access evaluation pre-treatment and report unusual findings to nurse supervisor.
Education
Medical Billing and Coding in Medical Claims
Everest Institute - Miami, FL
January 2014
High School Diploma
Miami Edison Senior High School - Miami, FL
June 1983
Skills
• English Language
• Administration and Management
• Time Management
• Reading Comprehension
• Critical Thinking
• Coordination
• Complex Problem Solving
• Computers and Electronics
• Monitoring
• Clerical
• Learning Strategies
• Education and Training
• Personnel and Human Resources
• Credentialing and Enrollment of Physicians
• Accounts Receivable
• Dialysis Experience
• ICD-10
• Insurance Verification
• Medical Billing
• Medical Coding
• Vital Signs
• Medical Terminology
• Medical Records
• CPT Coding
• Transcription
• Medical Office Experience
• Accounting
• ICD-9
• Patient Care
• Anatomy Knowledge
• Medical collection
• HIPAA
• Customer support
• Communication skills
• Customer service
• Computer literacy
• Computer skills
• Sales
• Inside sales
• Call center
• Customer service
• HIPAA
Contact this candidate