System Administrator Technical Support

Valerie Dulle

Hillsboro, MO ***** 314-***-****

ad8r2a@r.postjobfree.com www.linkedin.com/in/valeriedulle

System Administrator

Driving Success Through Strategic Planning, Efficient Execution, and Team Collaboration

Accomplished System Administrator and Technical Support with Background in Hardware Installation Configuration Support Security Software Upgrades and Deployments Disaster Recovery Training Performance Tuning. Dynamic skill set focused on mastering new applications and committed to knowledge sharing within team. Proficient in efficiently managing multiple tasks with attention to detail, ensuring seamless project execution. Demonstrate agility in promptly adapting and refocusing across diverse project landscapes. Exhibit effective communication skills, fostering collaborative environments through knowledge sharing with internal and external stakeholders. Maintain composure in crisis situations, ensuring calm and resilient approach until resolutions are achieved.

Expertise

iBMI iSeries AS400 Shop ALDON ERP System iDashboard Community Manager iSeries Security

SOX iCloud Applications Change Testing Software Deployments PTF’s

PowerBi Workday Service Now Modify SQL Script

Professional Experience

WHIPLASH / RYDER ECOMMERCE, Remote 2022 - 2023

Project Manager, Supply Chain Solutions

Acted as IT PM in bringing new customers on and interfaced directly with customers, business stake holders and rest of the IT development team to troubleshooting application systems, performance, and environmental concerns.

Resolved complex issues and propose recommendations to improve existing applications and processes to avoid reoccurring incidents.

Recommended improvements to stabilize and enhance AS400/LANSA application environments, working directly with business group in all aspects, from design to troubleshooting, ensuring implementation and support.

HOGAN TRANSPORTATION, St. Louis, MO 2020 - 2022

Development / Operation Manager

Managed development and deployment of new applications, systems software, and / or enhancements to existing applications throughout the enterprise.

Led team of Software Developers, providing BSA / Software Development technical leadership and applying industry best practices and standards.

Managed projects with focus on appropriate compliance gates, ensuring systems / software lifecycle requirements are met.

Acted as change agent, driving continuous process improvements in IT and the business, advocating technology best practices for high-performing teams with measurable KPIs.

Valerie Dulle ad8r2a@r.postjobfree.com Page Two

PRECOAT METALS, St. Louis, MO 2001 - 2020

System Administrator, Tester & Deployer

Directed software change management, testing, and deployment processes. Oversaw user profile and security management on AS400, acting as key contact for customer support. Maintained AS400 security levels and monitored DRS (Mimx). Led pre-audit checks and remediation efforts to ensure compliance with SOX standards. Managed end-to-end deployment, training, and inventory control for laptops, tablets, and cell phones.

Documented updates and changes to critical policies including Security Policy, Program Change Policy, and System Development Policy, ensuring clarity, compliance, and effective communication across the organization.

Served as key liaison for external and internal audits, adeptly demonstrating and upholding organization's policies and procedures.

Established and maintained streamlined procedures, ensuring compliance with Sarbanes-Oxley (SOX) requirements.

Showcased exceptional customer service skills in addressing and resolving problems with internal and external customers, identifying and implementing appropriate solutions.

Conducted testing of all program changes to ensure effectiveness before deployment into production, contributing to robust and error-free software environment.

Served as project management liaison, bridging communication between business users and Application Development team to facilitate effective collaboration and project outcomes.

Provided expert advice and support to both internal and external customers, offering insights into current system applications and aiding in seamless integration of newly implemented applications.

Led CLP program changes, optimized Heavy Query usage, managed AS400 security, and provided end-to-end support including helpdesk duties, application of IBM patches, OS updates, and implementation of Mimix and remote site backups.

Additional Experience

FIRST SERVICES (DIV OF FIRST BANK), St. Louis, MO

Lead Programmer

GRAHAM FIELD, St. Louis, MO

IS/IC Manager

Education

EDP Degree in Data Processing, South County Technical School, St. Louis, MO

Degree in Data Processing included COBOL, RPG, CLP, DDS programming

oAlso included query, system operations, and data entry training

Continued education in the following areas:

oHTML

oPHP

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