Medical Assistant Client Services, Customer Care Services
Resume:
Graham Hotchkiss
Newtown, CT *****
ad8qr3@r.postjobfree.com
Results-oriented, analytical, and detail-oriented professional with a proven track record in maintaining meticulous daily records, analyzing trends, and identifying areas for improvement. In pursuit of a challenging position as a medical assistant, aiming to apply leadership skills to guide colleagues, foster a collaborative work environment, and contribute to the attainment of organizational goals.
Professional Experience
Banana Republic, Trumbull/Westport/Danbury, Connecticut 2015-2021
Acting Lead Supervisor
Implemented strategies to enhance sales and meet or exceed daily sales targets.
Kept detailed records of daily sales, analyzing trends and identifying areas for improvement.
Provided leadership and guidance to the sales team, fostering a collaborative and productive work environment.
Lacoste, Greenwich/Westchester, New York 2012-2015
Lead Supervisor
Conducted regular checks to ensure all merchandise and displays adhered to company standards.
Collaborated with team members to address any issues promptly and find effective solutions.
Demonstrated strong organizational skills by coordinating schedules and tasks to meet operational requirements.
Education
Bryant & Stratton, Albany, New York Feb. 2023-Feb. 2024
Certificate of Completion; Major: Medical Administration Assistant
Southern Connecticut State University, New Haven, Connecticut Sept.’10- June ‘11
Bachelor of Business; Major: Management
Naugatuck Valley Community College, Waterbury, Connecticut June 2010
Associate of Business; Major; Management
Skills
Patient Care and Communication:
oRetail Experience: Proven ability to provide exceptional customer service, demonstrated effective communication and interpersonal skills.
Team Collaboration and Leadership:
oRetail Experience: Provided leadership and guidance to the sales team, fostered a collaborative and productive work environment.
Organization and Record-Keeping:
oRetail Experience: Kept detailed records of daily sales, analyzed trends, and identified areas for improvement. Applied organizational skills to maintain efficiency.
Adaptability and Multitasking:
oRetail Experience: Thrived in a fast-paced retail environment, demonstrated the ability to adapt to changing circumstances and handle multiple tasks simultaneously.
Technical Proficiency:
oRetail Experience: Utilized various point-of-sale (POS) systems and other retail technologies, showcased technical proficiency.
Certifications
Sales and Leadership Training:
oRetail Experience: Completed sales and leadership training, enhanced skills in implementing strategies to enhance sales and met or exceeded daily targets.
Project Management
- Certification (Summer 2022): Completed a Project Management certification from HubSpot Academy, enhancing skills in coordinating and leading cross-functional teams.
SEO (Search Engine Optimization)
- Certification (Summer 2022): Earned an advanced SEO certification from HubSpot Academy. Acquired expertise in on-page optimization, link building, and keyword research.
Social Media Marketing
- Certification (Summer 2022): Completed a Social Media Marketing certification from HubSpot Academy.
Content Marketing
- Certification (Summer 2022): Attained a Content Marketing certification from HubSpot Academy. Developed and executed a comprehensive content marketing plan, creating blog posts, infographics, and video content.
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