Customer Service Package Handler

JODECI JOHNSON

Gary, IN ***** 773-***-**** ad8qqr@r.postjobfree.com

Professional Summary

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Conscientious with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Skills

Efficient and Detail-Oriented

Building Customer Trust and Loyalty

Upbeat and Positive Personality

Customer Data Confidentiality

COVID-19 Safety Procedures

Responding to Difficult Customers

Health Standards

Correcting Discrepancies

Calm and Professional Under Pressure

Customer Retention Strategies

Understanding Customer Needs

Issue and Complaint Resolution

Work History

Box Plant 12/2018 to Current

International Paper – Munster, IN

Operated forklift to move pallets and boxes within warehouse. Followed sanitation and good housekeeping practices. Conducted activities and performed job duties and functions following strict guidelines. Disassembled boxes based on manufacturer and quality as determined through visual inspection process. Followed and adhered to quality and assembly standards. Inspected parts for proper machining finish and dimensions. Line Worker 04/2016 to 12/2018

Mars Ice Cream – Downers Grove, IL

Maintained maximum organization and productivity by properly sorting project components on work tables.

Inspected final products to assess compliance with quality standards and established tolerances. Inspected and adjusted work performed to meet expectations. Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.

Used equipment properly to avoid workplace hazards or injuries. Used hand trucks and forklifts to load, unload and transport items. Reviewed job specifications to determine appropriate setups for production runs. Crew Member Team Leader 05/2014 to 03/2016

Popeyes Chicken & Biscuits – Merrillville, IN

Set performance goals for individual team members and created reward systems and contests. Supervised team members and oversaw effective and efficient completion of job duties. Reviewed project requirements with customer to clarify issues and facilitate timely completion of job. Met construction budgets by monitoring project expenditures, identifying variances and implementing corrective actions.

Package Handler 10/2013 to 08/2014

FedEx – Munster, IN

Assembled, sealed and loaded packages into correct trucks. Prepared pallets of boxes for easy transportation between customer and storage locations. Used hand-held scanners and physical logs to accurately track item movements. Alerted supervisors and coworkers of hazards and other issues for quick resolutions. Prevented load shifting or damage by using bracing and strapping techniques. Followed verbal and written instructions to properly move and ship products. Stocker 10/2012 to 08/2013

Meijer – Highland, IN

Evaluated incoming shipments for quality issues and processed unacceptable materials for return. Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution. Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.

Attended and participated in sales meetings to stay abreast of current offers and product issues. Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Created balanced pallets to support efficient and safe sales floor replenishment. Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.

Education

High School Diploma 06/2012

Lew Wallace High School - Gary, IN

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