Customer Service Administrative Assistant
Resume:
ELZBIETA ZAJAC
***A River Road
Nutley, New Jersey, 07110
ad8qoh@r.postjobfree.com
EXPERIENCE
March 2018 – Present
ADM Team Coordinator – Downtown Travel NY
• Managing processing Debit/Credit Memos in Airlines Reporting Corporation.
• Track ADMs disputed with the carriers, processing payments in Agency Memo Manager
• Effectively manages all incoming communication with our customers, airlines, and other company departments via multiple channels (phone, email, skype)
• Cooperating with Account Managers by investigating issues, providing reports, and recommendations to resolve & negotiate debit memo settlements.
• Analyzing and combining the data using Excel (analytics and statistics) and producing standardized reports
• Guiding to issue resolution and overall process improvement to reduce loss and protect revenue.
March 2006 - 2018
Office Manager - Classic Travel, Wallington, New Jersey
• Negotiated contracts with airlines and tour companies.
• Proficient in analysis and assessment, problem-solving, decision making, planning, organization, and time management.
• Scheduled meetings with clients and vendors to discuss future travel.
• Excellent experience working with hotels, resorts, cruise services, and airlines across the globe.
• High commitment to customer service with impressive abilities to fulfill their travel wish. July 2001 - February 2006
Travel Agent - Albatross Travel Brooklyn New York
• Customized and facilitated clients' global and domestic travel itineraries.
• Collected payments from clients and dispersed monies to vendors promptly.
• Maintained relationships with clients and hotels, transportation vendors, and airlines.
• Participated in client outreach programs as an official representative. April 1992 - May 1997
Administrative assistant - Foundation for the Development of Local Democracy Rzeszow, Poland
• Assisted in drafting and editing memos, reports and proposals.
• Scheduled and coordinated meetings, appointments and travel arrangement for management and staff members.
• Handled media and public relations.
• Responsible for mass mailing of thousands of monthly offers and invoices.
• Prepared expense request forms for the Administration Department. SKILLS EDUCATION
• Excellent customer service.
• Effective communication, interpersonal,
and data management skills.
• Creative thinking, openness of mind,
detail orientation, multitasking,
organized.
• Proficiency in using the Amadeus
• Basic in using Sabre and Worldspan
• 23 years of experience in travel business
and customer service.
• Proficient in all aspects of travel
preparation, booking, and planning.
• Fluent in English and Polish.
October 2013
Notary Public of New Jersey
May 1997
Rzeszow University Rzeszow, Poland
Administration
June 1991
Economic High School Rzeszow, Poland
High School Diploma with a professional title:
Administrative Assistant
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