Technical Support Information Systems

EZEKIEL ZIERS

Orlando, FL 407-***-**** ad8qod@r.postjobfree.com https://www.linkedin.com/in/ezekielziers/

Objective

Driven college graduate with a Bachelor's degree in Information Systems Technology and proven technical expertise, seeking to leverage academic knowledge and hands-on experience in IT support roles. Eager to contribute to any organization in any IT role, utilizing strong work ethics, impeccable dependability, and a passion for providing exceptional technical support to internal and external stakeholders. Ready to expand, develop, and apply newly acquired skills in a dynamic and fast-paced environment.

Education

Seminole State College of Florida, Sanford, FL

Bachelor’s of Science in Information Systems Technology - Graduated 12- 2020 (Cum Laude)

Honors: President’s List: 2019, Summer 2019, Dean’s List, Seminole State College Fall 2018, Fall 2019

Skills

Programming Languages: C, C++, Java, HTML, SQL, Python

Operating Systems: Windows 7, 8, 10, macOS, Linux

Applications: Microsoft Office Suite, Google Drive Suite, SQL Database Software (MySQL and MSSQL Server), Microsoft Visual Studio, Salesforce, Amazon Web Services (AWS)

Certifications: Achieved: CompTIA A+ (October 2022) CompTIA Network+ (June 2023), AWS Certified Cloud Practitioner - Foundational (August 2024)

●Studying for: CompTIA Security+, PenTest+,

Work History

Resilience BH - IT Specialist (Winter Park, FL) January 2021 – Present

●Maintains upkeep of workstations, laptops and all other computer equipment within the office and assists all clinician staff with any in-office technical support.

●Manages Advertising and Social Media presence of the company.

Concentrix - Technical Support Advisor (Lake Mary, FL) September 2021 – April 2022

●Managed in an expeditious way and supported hundreds of calls and chats for clients in need of assistance with tax software. Able to work well with all customer calls and chats as well as with coworkers and leadership.

●Assisted other call center agents with how to resolve their customer issues. Recognized both by my team and partner company for excellent customer courtesy and delivering results both as an agent and as floor support.

United Parks & Resorts, Inc. - Guest Arrivals Ambassador (Orlando, FL) February 2018 – Present

●Provides excellent guest service assistance to all guests, resolving account issues and other in-park issues guests have.

●All related services and support provided to guests. Multiple recognitions as employee of the week and month.

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