Customer Service Hotel Management

CURRICULUM VITAE

RAKIBUL ISLAM

Vill- Biswaspara, P.O + P.S:- Jalangi

Dist.- Murshidabad (742305), WEST BENGAL

MOBILE. NO- +91-814*******

EMAIL ID: ad8qo8@r.postjobfree.com

OBJECTIVE

To add value to the Organization promoting and maintaining the highest level of hospitality services to bring about customer loyalty. Good team player & capable of building strong rapport with co-workers’ subordinates at all levels. To work in challenging and creative environment towards achieving company’s goals as well my personal goals thereby ensuring personal growth by way of learning through experience.

EDUCATIONAL QUALIFICATIONS

Passed Higher Secondary Examination in 2012 from West Bengal Council of Higher Secondary Education.

PROFFESSIONAL ENHANCEMENT

Completed 18th Months Diploma in Hotel Management From RAMKRISHNA INSTITUTE OF HOTEL MANAGEMENT, Kolkata.

WORKING EXPERIENCE

Completed Industrial Training From THE LALIT GOLF & SPA RESORT GOA in 22nd Apr 2017 to 9th Oct 2017.

24 Weeks industrial exposure to F&B Service and HR department.

Guest interaction and got familiar to hotel operations.

I worked as a GSA from 24th March 2018 to 31st October 2021 in GOLDEN PALMS HOTEL AND SPA Bangalore.

Provided personalized assistance to guest in navigating and selecting menu items, ensuring an informative and helpful dining experience.

Delivered exceptional customer service by warmly greeting and efficiently serving customers with a focus on timeliness and friendliness.

Maintained a commitment to quality expectations and standards, contributing to a high level of customer satisfaction and operational excellence.

I worked as a Trainee Captain from 1st November 2021 to 31st December 2022 in GOLDEN PALMS HOTEL AND SPA Bangalore.

Responsible for smooth operation and dining experience of the guest at outlet.

Supervise the team of 13 at specialty restaurant.

Analyse the sale, prepare the month end report and maintain all documents.

Prepare duty roster for team and assign the task among all.

Team training and self-training.

I worked as a CAPTAIN from 1st November 2021 to 20th June 2024

GOLDEN PALMS HOTEL AND SPA Bangalore.

Responsible for the day-to-day operation of Multicuisine restaurant and Indian speciality restaurant.

Assisting the Restaurant Manager to achieve the annual as well as monthly budget.

Maintaining CCG of the restaurant.

Interacting with the guests to obtain feedback on food and service quality.

Responsible to control expenses and cost for the outlet.

Focus on learning and training of staff to meet the standard and constant growth and development of staff.

Inventory control of wines and liquors of the menu.

EXTRA QUALIFICATION

Complete 1 year Diploma in Information Technology

MS office (Word, Excel, PowerPoint, IDS)

STRENGTH

Reliable towards my work

Good Organizing Skills.

Good Communication Skills

Operation management

Teamwork

Leadership Quality

LANGUAGE KNOWN

Hindi

English

Bengali

PERSONAL PROFILE:

Father’s Name : Mr. Masud Saikh

Date of Birth : 05th March 1995

Nationality : Indian

Marital Status :Unmarried

Address : Biswaspara, P.O+P.S: Jalangi (742305),

Dist.:- Murshidabad, West Bengal

HOBBIES

Playing Cricket.

DECLARATION

I would like to assure you that above mentioned information are true to the best of my knowledge.

DATE: ( Rakibul Islam )

PLACE:

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