Sanitation officer

PANKAJ BHADIALYA

Q-**** Plumeria Garden Estate

Greater Noida (U.P.)-201306

Mob 987*******

Skype ID: Pankaj Bhadialya

E-mail: ***************@*****.***

CAREER OVERVIEW:

Highly enthusiastic Food & Beverage service professional over 20 years’ experience onboard International cruise ships.

CAREER GRAPH

Presently working with Sea Chefs Cruises Ltd.as SANITATION OFFICER.

● Accountable for the health and sanitation of the vessel.

● Effectively control all the aspects of public health, hygiene and sanitation on the vessel.

● Protects the public health of both guests and crew on-board.

● Ensure all logs and cleaning procedures are strictly adhered to VSP.

● Oversee all training, coaching, inspections and day to day operations of all ware-washing machines, crew operating the machines and general checks of the back and front of house areas.

● All daily logs are to be checked and signed.

● Regular announced inspections are to carry out each week and setting the inspection teams.

● Detailed Public Health reports are to be provided as requested by the Hotel Manager. Worked with MSC (Mediterranean Shipping Company) as Junior F&B Director from September 2019 till May 2024.

• Monitoring food and beverage operations and assist F&B Director in day to day operations on board.

• Proper implementation of sanitation and food safety rules and regulation as per company standards.

• Monitoring and ensuring all the specifications and guidelines given by company with regards to food and guest service line layouts are implemented and followed all time in all the food and beverage venues on board.

• Ensuring daily revenue targets and food cost set by company is achieved.

• Ensure building customer loyalty by rendering prompt & efficient service.

• Ensure clear communication, inter personal and problem solving skills with the ability to work in multi-cultural environment

Jan 2001 to September 2018 worked with Royal Caribbean International Cruise Limited as Dining Room Manager, Miami, USA.

DINING ROOM MANAGER

APRIL 2013 till September 2018

Royal Caribbean Cruise Limited

SR.HEAD WAITER

April 2010 till Jan 2013

Royal Caribbean Cruise Limited

HEAD WAITER

June 2008 till Jan 2010

Royal Caribbean Cruise Limited

BUFFET SUPERVISOR

September 2005 November 2008

Royal Caribbean Cruise Limited

Dining Room Server

October 2001 till June 2005

Royal Caribbean Cruise Limited

Asst. Dining Room Server

January 2001 till July 2001

Royal Caribbean Cruise Limited

•November 1998 to November 2000 worked with Marco polo Hotel formerly (Novotel) Dubai (U.A.E.) as a captain.

•October 96 to September 1998 with Taj palace intercontinental as a Butler New Delhi Five Star Super Deluxe property.

OBJECTIVES:

To obtain responsible position with cruise lines, which will allow me to utilize my previous work experience in cruise industry and gain more knowledge and growth with cruises in near future. SKILLS:

Ability to handle Buffet /lido operations along with all Banqueting, Room service, Employee dining rooms and main dining room operations on cruise lines. CORE STRENGTHS:

● Micros

● Fidelio Cruise Management

● Material Management System (MMS)

● Microsoft Office Programs (Excel, Power point, Publisher)

● Silver ware and tableware dining room reservation system

● Issue track

● Flair Food & Beverage

KEY AREAS:

• Able to handle Bistro / Lido operations, Room service, Employee dining rooms along Main Dining Room Operations.

• As a part of dining room management able assist subordinates to ensure smooth operations of all dining venues on board.

• Conducted on the Job Trainings and practical’s to all the service staff on timely manner to ensure prompt and professional service delivered to all guest on board as per company guidelines and procedures.

• Ensure all the food safety standards with regards to sanitation, hygiene rules and regulation area followed by all the food service staff in all the food service outlets on board.

• Implementation of new service procedures and guidelines as per operational needs and existing standard procedures are enforced.

• Conducting daily, weekly and Monthly material inventories to ensure specified per level of all material is maintained in all food service areas.

• Ensuring all the deficiencies and discrepancies are communicated with Food & Beverage manager in timely manner.

• Making sure all the vessel safety rules and regulations are followed by all dining room staff

• Making sure taking rounds and communicating with guest during experience on board. ACHIVEMENTS:

• Though worked in different positions on board able to understand and adopt different forthcoming trends and various new concepts in Food & Beverage in cruise industry in world wild.

• While conduction trainings and practical’s able to contribute improving and developing new service procedures as per new concepts and trades.

• During this period developed ability to understand different cultures and communicate with various nationality guest and crew.

Food and Beverage Management

Ensuring profitability of operations and supervise all aspects of Kitchen management including menu planning, monitoring food production to ensure compliance with quality & hygiene standards.

Developing Beverage& Wine Menu, Standard recipes of Cocktails and Flair Bartending. Preparation & monitoring of Food & Beverage budgets and responsible for sales, costs and inventory control as well as marketing and PR plans in coordination with Sales team. Handling Pre-Opening as well as preparing accurate and comprehensive banquet event orders and resumes in a timely manner and distribute to all involved departments. CLIENT RELATIONSHIP MANAGEMENT

Ensuring maximum customer satisfaction by closely interacting with potential clients & understand their requirements and customizing the product and services accordingly based on market scenario.

Reviewing billing with clients to resolve billing concerns or errors as quickly as possible and ensuring that final billing is accurate and reviewed in a timely fashion. MAN MANAGEMENT TRAINING

Imparting training on issues pertaining to food & beverage service, standard operating procedures, Service Excellence and Teamwork to all mid-level managers and nominated staffs. Conducting on the job training to achieve optimum Guest satisfaction & employee productivity and to Increased Food & Beverage sales.

CERTIFICATES:

● STCW CONVENTION & CODE 2010 ( P.S.T. / P.S.S.R. /E.F.A. /F.P.F.F. )

● CROWD MANAGEMENT CONTROL & CRISIS MANAGEMENT

● SECURITY TRAINING FOR SEAFEARERS

● MARLINS ENGLISH LANGUAGE TEST CERTIFICATE

TRAVEL DOCUMENTS:

● Passport No.: M9613526 Valid till - 2025

● CDC : INDIAN, PANAMA,

● US VISA : C 1D VISA – Expired

● Schengen Visa : SCH Visa – Expired

NOTEWORTHY CREDITS

Distinction of working in various outlets on board, one of the largest cruise ship in the world with the capacity of 5000 guest and 1200 crew on board. Successfully worked in following outlets on board Dining Room, biggest dining room ever built on cruise line with the capacity of 1900 guests dinning at one time. Menu includes multi cuisine from all around the globe.

Windjammer Cafe, a coffee shop restaurant which is more like a buffet service. Portofino: Fine dining Italian Restaurant on board with the capacity of 150 guests at a time. Room Service, one of the biggest and busiest outlets on board which delivers excellent service. Trainings: Imparting training on Crowd Management, Customer Care, Human Relationship, Basic First Aid, Survival Craft Basics and Basic Fire Fighting. PROFESSIONAL CREDENTIALS

Masters of Business Administration (MBA) in Human Resource Management from Amity University, New Delhi.

Bachelor of Commerce (B.Com) from Delhi University. ADDITIONAL QUALIFICATION

Certificate of training: STCW-95 in’ HUMAN BEHAVIOUR and CRISIS MANAGEMENT’ in 2001

&2019.

Certificate of completion of safety course for hotel personnel involving ‘Human relationships, Basic Fire

Fighting, Survival and Safety Familiarization’ in Feb 2001(as per IM Resolution A770) I have been awarded by the company ‘Royal Caribbean Cruise Lines’ for completing 15 Years of honest and dedicated services, great leadership qualities and learn building skills. COMPUTER PROFICIENCY

M.S.Word, M.S.Excel, M.S.Powerpoint, Windows, M.S.Office, PERSONNEL ATRIBUTES

● Energetic

● Self-Motivated

● Honest

● Organized

● Work well under pressure

● Flexible, Quick Learners

● Friendly, Sincere

SKILLS

● Excellent interpersonal skill

● Time Management

● Team Leaders

● Decision making

● Teamwork

● Reliable, Dependable

PERSONAL DETAILS:

● Date of Birth: 09th September 1973

● Gender: Male

● PRESENT ADDRESS:Q-1402 Plumeria Garden Estate Greater Noida U.P.-210310

● Nationality: Indian

● Height: 5.11 inches

● Weight: 90 Kg

● Marital Status: Married

Date

Pankaj Bhadialya

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