Senior Captain

DEEPAK CHOUDHARY

Mobile: +** - 726-****-*** Mumbai, India

Email: ad8q6f@r.postjobfree.com

LinkedIn URL: linkedin.com/in/deepak-choudhary-38bb6620a

SUMMARY

Restaurant Captain with over 5 years of experience in the Hospitality industry

Proven expertise in ensuring exceptional guest experiences, accommodating dietary restrictions, and maintaining high service standards

Adept at training and scheduling staff, enhancing team performance, and promoting a cohesive work environment

Strong background in inventory management, food safety, and sanitation protocols

Demonstrated ability to resolve customer complaints efficiently, fostering a positive dining atmosphere

PROFESSIONAL ACHIEVEMENTS

Successfully managed all aspects of restaurant operations, ensuring exceptional guest experiences and receiving positive feedback.

Maintained accurate inventory records and implemented strategies to minimize waste, resulting in cost savings.

Demonstrated leadership skills in resolving customer complaints and handling challenging situations, leading to high customer satisfaction ratings.

WORK EXPERIENCE

Bastian at the Top & Bastian Worli, India Dec 2021 - Present

Senior Captain

Providing detailed menu explanations to guests, enhancing their dining experience.

Proactively addressing guest needs, dietary restrictions, and allergy concerns, ensuring a safe and enjoyable dining experience.

Monitoring and maintaining optimal inventory levels, ensuring availability of essential items and reducing wastage.

Implementing efficient tracking and retrieval processes for guest belongings.

Developing and delivering comprehensive training programs for new staff, ensuring seamless integration and high service standards.

Courtyard by Marriott Mumbai, India Nov 2019 – Dec 2021

Guest Service Associate

Demonstrated versatility by working in various departments, contributing to overall operational efficiency.

Managed bar inventories, ensured accurate stock levels, and placed orders through Birchstreet to meet operational needs.

Coordinated with suppliers to ensure timely delivery of essential supplies, aligning with daily operational requirements.

Prepared and served high-quality beverages, maintaining consistency and meeting customer preferences

ITC Grand Central, India June 2016 - Nov 2016

Trainee

Gained comprehensive exposure to various hotel operations, enhancing overall hospitality skills

SKILLS

Guest Service

Staff Training and Management

Inventory Management

Problem Solving

Menu Knowledge

Team Leadership

Order Management Systems

Banquet Operations

Food Safety and Sanitation

Communication Tools

EDUCATION

Bachelor of Science (B.SC) In Hospitality & Tourism from Rizvi College of Hotel Management June 2015 - May 2019

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