Technical Support Social Media

Work Experience

Cisco Systems Solutions, Milpitas, CA

Lab Administrator May 2016 – July 2018

●Oversaw daily operations of the laboratory, including scheduling, inventory management, and equipment maintenance.

●Maintained a well-documented lab with up-to-date inventory and appropriate stock supplies.

●Designed and implemented Cisco network solutions based on business requirements and best practices.

●Deployed Cisco routers, switches, and firewalls to optimize network performance and ensure high availability.

●Configured Cisco IOS devices, including routers (ISR series) and switches (Catalyst series), using CLI and GUI interfaces.

●Created and maintained network diagrams, technical documentation, and standard operating procedures (SOPs).

●Provided technical support for both hardware and software issues.

●Implemented network typologies with networking devices.

●Ensuring the devices are running the latest firmware.

●Provided end user support/workstation set up.

Digital Connectors, San Jose, CA

Computer Software/Hardware program June 2014 – Aug 2016

●Restored damaged computers for local residents which were sponsored by First Community Housing.

●Built computers from scratch along with installing an operating system.

●Developed numerous PowerPoint presentations and generated reports using Microsoft Word.

●Guided residents in the proper steps to troubleshoot and resolve various computer issues.

●Repaired residents' damaged computers and provided guidance on proper computer maintenance.

Education

Mission College, Santa Clara, CA

Communications Major (Communication Studies) Candidate, Expected Gradation, Dec 2024

● A.S. Degree in Liberal Arts.

●CIT CCNA Certification (Computer Information Technology) 2023

Skills, Activities, & Interests

Technical Skills: Microsoft Office, restoring computers, Emails, social media, and troubleshooting devices.

Interpersonal Skills: Great customer service, patient and respectful. Ability to grasp new information quickly as well as multitasking. Self-driven with little to no supervision required. Great team player.

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