Business Operations Customer Service

Theodore Graham

Columbus, OH • 614-***-**** • ad8q13@r.postjobfree.com • LinkedIn

Business Operations Leader

A dedicated leader with years of experience overseeing food and beverage services in the hospitality field. A proven history of success in strategic oversight that ensures client service consistently meets or exceeds quality standards. Highly skilled in how to optimize staff performance for the timely completion of daily business operations tasks. Able to delegate assignments, train staff, and set workflows to promote a safe and productive work environment.

Areas of Expertise

Financial Oversight & Management

Customer Service Operations

Promotions & Marketing

Consumer Engagement Initiatives

Business Management

Logistical Coordination

Special Event Planning

Inventory Management

Project Management

Branding & Marketing Initiatives

Health & Safety Regulations

Employee Training Resources

Professional Experience

BJ’S BREWHOUSE – Columbus, OH 2009–March 2021

Assistant General Manager (2015–2021)

Oversaw the daily operations and maintenance of a profitable, safe, and clean food establishment that grossed more than $7M per year. Created new menus to drive continual interest and attract business. Hired and manage staff members, identified areas of needed improvement in service, and provided professional guidance to resolve gaps in service delivery. Inspected facility conditions to ensure full compliance with all health and safety regulations. Set calendar schedules and delegated tasks in a manner that ensured a streamlined workplace where patrons are treated quickly and with top quality in mind. Managed inventory levels and order supplies as needed to guarantee availability of necessary food, drink, and serving products. Used media marketing to raise visibility and increase customer base. Monitored budget expenses and changed buying trends to cut costs.

Key Achievements:

Offered professional development that led to the successful transition of 7 employees into managerial roles.

Served on a team that grew sales $6,000–$8,000 per week.

Bartender (2009–2015)

Tailored drink orders to each customer’s taste preferences for optimal satisfaction and repeat business. Balanced incoming drink orders from servers so as not to delay delivery of cocktails to seated patrons. Answered customer inquiries and provided detailed information on menu items, beer offerings, wine selections, liquors, and mixers. Organized work areas for maximum cleanliness and safety. Monitored the use of inventory items and ordered new supplies as needed to maintain adequate stock levels.

Key Achievements:

Introduced revenue saving initiatives that lowered bar costs from 3% to 1.8% in only few months.

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