Customer Service Guest, Server
Resume:
Jordan Gaymon ** West **th St.
Wilmington, DE ***02
**************@*****.***
EXPERIENCE
The Melting Pot, Orlando FL - Server
Jun 2024- Present
The Melting Pot, Wilmington DE— Server/Bartender
JAN 2019- MAY 2024
Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings, and charity events.
● Performed walked-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
● Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
● Answered front-of-house phone to inform customers of wait times, take reservations, and record to-go orders.
● Offered preferred tables and other special accommodations to VIP customers.
● Completed closing duties by emptying trash, updating the bathrooms, checking on tables, and polishing silverware.
● Arranged place settings with fresh tablecloths, tableware, and preset items to beautify the table.
● Leveraged Open Table to collect reservation information and communicate updates to guests.
● Helped to plan and execute parties for more than 20 guests, including coordinating menus and preparing tables.
● Enhanced guests' experiences by fulfilling special requests during visits.
European Wax Center, Wilmington DE— Guest Service
Associate
JUL 2021- AUG 2021
Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
● Handled payment processing and provided customers with receipts and proper bills and change.
● Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
● Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
● Balanced accounts and conducted nightly audits to keep SKILLS
Effective customer
upselling
Seating assignment
preparation
Organization
Problem resolution
Adobe Premiere
Adobe Premiere CC
expertise
Photography
Directing background
Concept development
Issue resolution
Training
High-energy attitude
LANGUAGES
● English
bookkeeping current.
● Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Chipotle, New Castle DE— Team Member
JUN 2021 - Sep 2021
● Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
● Worked hard to learn all required tasks quickly and maximize performance.
● Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
● Assisted newly hired team members by explaining company procedures and safety requirements.
● Rotated through series of different stations based on team needs. EDUCATION
Mount Pleasant High School, Wilmington —High School Diploma
AUG 2017 - MAY 2020
Pace University, New York — BA
AUG 2020 - PRESENT
Websites, Profiles, Portfolios
● https://www.instagram.com/_jordangaymon_/
● https://www.youtube.com/channel/UCFkFsgA3jpHRXO5iOG22Q? view_as=subscriber
Contact this candidate