Service Advisor Workshop Manager

Location:

Vacoas, Plaines Wilhems, Mauritius

Salary:

$65,000/year

Posted:

September 13, 2024

Contact this candidate

Resume:

Jean Noel Requay

+230********

***.****@*****.***

Vacoas, PW 73310

SUMMARY

SKILLS

Automotive Diagnostics

Automotive Repair

Brake Repair

Mechanic Experience

Oil Change

Vehicle Maintenance

Customer retention

Supervision and training

Performance improvements

Purchasing and planning

Sound judgment

Active listening

Inventory coordination

Repairs knowledge

Hand and power tools

Compensation/benefits administration

Cost analysis and savings

Proficient in [Software]

Schedule management

EXPERIENCE

Assistant Workshop Manager Body Repairs and Painti

Port Louis

Honda Mauritius / Apr 2013 to Current

Kept workshop operations in line with budget limitations and schedule demands.

Supervised use, maintenance and replacement of workshop tools, equipment and materials.

Coordinated maintenance and repair actions to keep equipment and systems running at peak performance.

Evaluated team and shop activities to uncover issues and develop improvement plans.

Revamped policies and procedures to meet changing needs resulting in improved operational performance, quality and efficiency.

Delegated work to staff, setting priorities and goals.

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Prepared staff work schedules and assigned team members to specific duties.

Implemented successful business strategies to increase revenue and target new markets.

Directed or coordinated financial or budget activities to fund operations and maximize investments.

Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Mitigated business risks by working closely with staff members and assessing performance.

Implemented campaigns and promotions to help with developing goods and services.

Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Forecasted customer demand to set prices or credit terms for goods or services.

Monitored progress by establishing plans, budgets and measuring results.

Structured HR consulting services to support clients during organizational developments and changes.

Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

Created effective business plans to focus strategic decisions on long-term objectives.

Service Advisor Body Repairs and Painting

Coromandel

Honda Mauritius / Aug 2009 to Apr 2013

Answered phone calls and responded to questions and concerns.

Explained amount for expected services and provided detailed answers to customer questions.

Recommended additional, useful services to customers to increase overall sales.

Welcomed incoming individuals and ascertained needs by asking open-ended questions.

Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.

Contributed to business growth by confirming customer satisfaction with service and quality.

Handled telephone inquiries regarding appointments and work in process.

Delivered concierge support for phone or in-person inquiries to drive customer satisfaction.

Researched coverages under warranties and determined requirements for coverage.

Examined records and papers to verify warranty and service contract coverage.

Calculated materials, supplies and labor costs to develop estimates and prepare work orders.

Used knowledge of services to recommend additional products and offerings to customers.

Documented and scoped actions taken to resolve issues after service calls.

Supervised monetary transactions and changes while coordinating logistics to verify service dates.

Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.

Responded quickly to customer concerns and complaints, typically within [Timeframe].

Leveraged dynamic response abilities and sales expertise to build long-term, profitable client relationships.

Consulted with clients to outline options and obtain permission to proceed with service.

Updated customer accounts in computer system, submitted payments and changed personal details.

Produced repair and installation orders and updated master schedule with assignments.

Detailed operations, expected changes and typical duration of service to customers.

Utilized [Description] expertise and proficiency in [Program] on regular basis.

Collaborated with [Job title] to help close deals and deliver goods during peak buying periods.

Used marketing initiatives to assist [Job title]s in penetrating new markets and landing customers.

Attended conferences, vendor events and workshops to meet and network with potential new clients.

Delivered training at customer locations to instruct on proper [Product or Service] usage.

Service Advisor

Port Louis, Mauritius

Honda Mauritius/ Apr 2004 to Aug 2009