Customer Service Relations

FATIMA HASSAN

240-***-**** ad8p0h@r.postjobfree.com

PROFESSIONAL SUMMARY

• Highly motivated, dedicated and exceptionally talented customer relations looking to build upon skills and tackle new responsibilities. complex customer inquiries, and passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Strong oral and written communication skills and possess the ability to develop new cases and/or methods to combat evolving customer relations. Moreover, I enjoy the process of working with others and can adapt to varied situations and a diverse slate of coworkers. SKILLS

• Public Speaking Conflict Resolution

• Witness interrogations and interviews Leadership

• Effective Communication Data Entry

• Microsoft office Increasing customer engagement

WORK HISTORY Customer Service, 08/2023 - Present

10-28 hours per week

Belk’s Inc

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines, and policies. Take the extra mile to engage customers for better service. Caregiver, 10/2022 to 08/2023

10-20 hours per week

Comfort Keepers Fayetteville, NC.

• Assists with instrumental activities of daily living, assistance with medication treatments, and other care while encouraging self-care and independence. Assists with setting up, serving meals, and cleaning up afterward. Provides services as indicated on residence treatment and service plan and maintains a clean, neat, comfortable, and safe environment for residents, staff, and visitors.

City Carrier Assistance (CCA), 08/2021 to 10/2022

50 hours per week

United State Postal Service Crofton, MD.

• As a mail carrier assistant, I was responsible for delivering and receiving mail from residents and businesses within a certain radius of the post office. My duties include traveling by foot or postal vehicle, organizing mail by address, delivering parcels, and picking up prepaid parcels from customers.

Office Assistant: 10/2011 – 07/2021

30 hours per week

Plint Contracting LLC Bowie, MD

• Interacted with current and potential clients by phone, email, or in-person to provide information and direct to appropriate staff members. Process and record payments, document account changes and review team expenses.

Day Care Assistant: 01/2015 – 09/2017

40 hours per week

Dolly’s Day Care Upper Marlboro, MD

• Communicated with clients to review contracts, answered any questions related to Day Care’s diet and nutritional needs and documented changes. Also, ensured hygiene and effective disease prevention methods, and provided mobility assistance such as taking school aged children to and from school, walking and encouraging exercise.

Lead Cashier/Customer Service: 09/2008 – 12//2010

40 hours per week

Harris Teeter: North Bethesda, MD

• Helped customers in check out, located items and encouraged customers to join reward programs to promote loyalty, satisfaction, and sales increase. Mentored new team members on registers, and meeting customers’ needs thereby maximizing group performance and maintaining high satisfaction with customers. Worked closely with team members to solve customer problems and handled concerns. Maintained current knowledge of store promotions and highlighted sales to customers.

Target Lead Sales Associate: 11/2006 – 09/2008

25 hours per week

Target: Rockville, MD

• Collaborated with team members in customer service, check-out, and shelf control. Answered questions about store policies and customer concerns to support positive customer experience. Assisted telephone customers by answering questions and fulfilling requests by setting aside items for customer pick up.

Administrative Assistant: 09/2020 – 12/2020

40 hours per week

Grand Mission Consult–Hyattsville, MD

• Overall business support to ensure smooth operation of GMC security services. Performed all administrative functions, such as incoming/outgoing mail, paper and electronic file management. Provided administrative support to GMC team members by recording documents into database. Also, recorded potential customer data.

EDUCATION Master of Science: Analysis of criminal behavior concentration Anticipated May 2024. Bachelor of Science: Criminal Justice and Forensic Science May 2021 Bowie State University - Bowie, MD

• Graduated cum laude.

• Graduated in Top 10 % of Class

Montgomery College: Associate Degree in International Studies June 2013 ACCOMPLISHMENTS Instrumental in establishing and leading the new initiative in customer community relations in Crofton, MD. Instructed and presented at the Crofton post office to newly hired mail carriers on cases involving customer relationships and providing exceptional service to the community. Recipient of several awards from Bowie State University and other different school organizations. REFERENCES Will be provided upon request

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